Multiverse

During Your Apprenticeship

What are my apprenticeship onboarding actions?

Completing the Induction Form

Signing the Training Plan

Completing Onboarding Modules

How to prepare for and join your flying start session plus troubleshooting steps for common issues

Attending your Flying Start session

Apprentice Onboarding: Your Step-by-Step Action Guide

Articles related to the onboarding requirements of apprenticeships

Onboarding Tasks

Troubleshooting steps for apprentices who are not receiving calendar invites for delivery sessions

Receiving Delivery Session invites

What to do if you are unable to attend a planned apprenticeship session

Coaching or Group Learning session absence

Common troubleshooting steps to help you join a session.

Issues joining a Live Session

How to access recordings and transcripts for sessions hosted via Multiverse Video Conferencing

Accessing session recordings and transcripts

Attending a Launch Meeting

How to Book a Coaching Session or Technical Learning Session

How to Reschedule or Cancel a Session Booked via Calendly

Session Attendance

How to resolve network/connection issues with sessions hosted via Multiverse's Embedded Video Conferencing

I’m having Network/Connection issues

How to resolve speaker issues during video conferencing checks or live sessions

My Speaker isn't working

How to resolve camera/microphone issues during video conferencing checks or live sessions

My Camera/Microphone is not working

Help for those experiencing issues accessing or during Multiverse Video Conferencing Sessions

Live Session Issues

Introducing the maths and English requirements of apprenticeships in the UK

Introduction to Functional Skills

Opting Out of Functional Skills Requirements

How to evidence maths and English Level 2 requirements

Functional Skills Evidence Requirements

How to find lost evidence of maths and English qualifications to meet the Functional Skills requirement of apprenticeships in the UK

Retrieving Lost Maths and English Evidence

Maths and English learning support options, pathways, and how to book

Functional Skills Learning Support

Functional Skills Exam Process

How to prepare for remote invigilation plus how to test and troubleshoot system requirements

Functional Skills Exam Setup and Technical Requirements

How you will receive results and next steps if you fail a maths, reading, writing or communicating exam

Receiving Functional Skills Exam Results

How to submit Maths or English evidence

Our Approach to English and Maths Support: Practical Skills for Professional Success

Your Support Pathway: Next Steps After Your Initial Assessment

How to Opt Out of Functional Skills (English and Mathematics)

Information for those that need to prove or achieve Level 2 maths and English qualifications

Functional Skills

The details on the Apprenticeship Service don't match the details I am expecting to see, or I am having trouble confirming my apprenticeship

Confirming your Apprenticeship on the Apprenticeship Service

Confirming Your Apprenticeship on the Government Portal

How to log in and troubleshoot issues with accessing the Community Hub

Accessing Your Community Hub Account

Everything you need to build skills, track progress, and get support—all in one place.

Your Multiverse Toolkit: Platform, Experts, and Atlas

How apprentices can update details such as their name, address, telephone number and preferred pronouns

How To Update Personal Details

Coach Chat

How to download content from My Multiverse to enable offline learning and note-taking

Downloading Learning Content from My Multiverse

Accessing Learning Modules

Navigating and Managing Apprenticeship Surveys

Multiverse Atlas: Your AI Guide

Navigating the Portfolio Tool

Completing Progress Reviews

How to change your Line Manager

Logging Objectives

I am missing modules I have completed in the past

Introducing an In-App Inbox

Why does a module in Multiverse show as incomplete even after completing activities?

Why is my module, task, or project status not updating, and does it affect my progress?

Joining Community Groups

How to Access and Troubleshoot Asynchronous Learning Modules on The Platform

Troubleshooting Module Progress, Overdue Statuses, and Enrolment Flags

Platform Support

Completing Apprenticeship Projects

How do I access project feedback and resubmit?

Instructions for The Apprentice to manage project submissions on The Platform. Resolve 'Awaiting Review' delays, trigger Instant Feedback, and navigate review locks for seamless Applied Learning.

Troubleshooting Project Submissions and Locked Reviews

How do project deadlines work?

What should I do if I don’t understand or agree with the feedback?

What do the project statuses mean?

Projects

An article about the benefits available to Multiverse apprentices

Additional Apprentice Benefits

How to register for UNIDAYS and prove your apprenticeship status

Registering for UNiDAYS

I need a UKPRN/ULN number

Institute of Leadership (IoL) Accreditation for Transformative Leadership & Management Jumpstart Programmes

Apprentice Benefits

Rules and options for apprentices who have been made redundant during their apprenticeship

Managing Redundancy During an Apprenticeship

Guidelines for changing employment during a UK apprenticeship

Changing Employer During an Apprenticeship

What to do if you are pregnant or have upcoming maternity, paternity, parental or adoption leave

Navigating Parental Leave During an Apprenticeship

Information for apprentices facing redundancy or changing employers

Change of Employment Status

Multiverse's Additional Learning Needs provision: what we offer to Apprentices in the UK and what you can expect

Receiving Support for an Additional Learning Need

Additional Learning Need Support

Understanding Off-The-Job (OTJ) Training for Your Apprenticeship

OTJ Time Requirements and Calculation

How to Log Off-the-Job (OTJ) Training Hours

Criteria and Categories for Off-The-Job (OTJ) Training

Choosing the Right OTJ Category for Your Activities

Guidance on logging Off The Job Hours for your apprenticeship

Off The Job Hours

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