Multiverse

What can the Support Hub and Support Team help with?

What is the Support Hub for?

How can I share feedback about my experience?

During Your Apprenticeship

What are my apprenticeship onboarding actions?

Completing the Induction Form

Signing the Training Plan

Completing Onboarding Modules

How to prepare for and join your flying start session plus troubleshooting steps for common issues

Attending your Flying Start Session

Articles related to the onboarding requirements of apprenticeships

Onboarding Tasks

Troubleshooting steps for apprentices who are not receiving calendar invites for delivery sessions

Receiving Delivery Session Invites

What to do if you are unable to attend a planned apprenticeship session

Coaching or Group Learning Session Absence

Common troubleshooting steps to help you join a session

Issues Joining a Live Session

How to access recordings and transcripts for sessions hosted via Multiverse Video Conferencing

Accessing Session Recordings and Transcripts

Attending a Launch Meeting

Session Attendance

How to resolve network/connection issues with sessions hosted via Multiverse's Embedded Video Conferencing

I’m having Network/Connection issues

How to resolve speaker issues during video conferencing checks or live sessions

My Speaker isn't working

How to resolve camera/microphone issues during video conferencing checks or live sessions

My Camera/Microphone is not working

Help for those experiencing issues accessing or during Multiverse Video Conferencing Sessions

Live Session Issues

Opting Out of Functional Skills Requirements

How to find lost evidence of maths and English qualifications to meet the Functional Skills requirement of apprenticeships in the UK

Retrieving Lost Maths and English Evidence

Functional Skills Exam Process

How you will receive results and next steps if you fail a maths, reading, writing or communicating exam

Receiving Functional Skills Exam Results

How to submit Maths or English evidence

Information for those that need to prove or achieve Level 2 maths and English qualifications

Functional Skills

The details on the Apprenticeship Service don't match the details I am expecting to see, or I am having trouble confirming my apprenticeship

Confirming your Apprenticeship on the Apprenticeship Service

Confirming Your Apprenticeship on the Government Portal

How to log in and troubleshoot issues with accessing the Community Hub

Accessing Your Community Hub Account: Troubleshooting

How apprentices can update details such as their name, address, telephone number and preferred pronouns

How To Update Personal Details

Troubleshooting steps if you are not receiving expected communications from Multiverse.

Receiving Multiverse Emails: Troubleshooting

Coach/Guide Chat

How to download content from My Multiverse to enable offline learning and note-taking

Downloading Learning Content from My Multiverse

Accessing Learning Modules

Multiverse Atlas

Completing Progress Reviews

Platform Support

An article about the benefits available to Multiverse apprentices

Additional Apprentice Benefits

How to register for UNIDAYS and prove your apprenticeship status

Registering for UNiDAYS

Apprentice Benefits

What to do if you are pregnant or have upcoming maternity, paternity, parental or adoption leave

Navigating Parental Leave During an Apprenticeship

Information for apprentices facing redundancy or changing employers

Change of Employment Status

Multiverse's Additional Learning Needs provision: what we offer to Apprentices in the UK and what you can expect

Receiving Support for an Additional Learning Need

Additional Learning Need Support

Understanding Off-The-Job (OTJ) Training for Your Apprenticeship

OTJ Time Requirements and Calculation

How to Log OTJ Hours

Ensuring Your Activities Count as OTJ Training

Choosing the Right OTJ Category for Your Activities

Guidance on logging Off The Job Hours for your apprenticeship

Off The Job Hours

Find answers and get help from Intercom Support and Community Experts

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