Overview
If your camera or microphone isn't working as it should, don't worry! It may be due to blocked permissions, an outdated browser, or a build-up of cache and cookies. Follow this guide to get everything back on track.
First things first, make sure you’re not violating any of your organization's IT or Privacy policies before diving into any changes.
Step 1: Check Your Permissions
Experiencing a blocked camera and microphone? If you encountered an error during the video connectivity test, like the one shown below, you might need to adjust your settings.
Here's how to fix it:
Look for the camera and microphone icons in your browser’s address bar.
Click on each icon to change the settings from "block" to "allow."
Click ‘try again’ in the video connectivity test to re-test.
Still not working?
If browser adjustments didn’t solve the problem, you might need to tweak settings on your device itself. You can find further help for different operating systems below:
MacOS
Windows
Step 2: Update Your Browser
An outdated browser can cause all sorts of compatibility issues. Make sure your browser is up-to-date!
Here’s how to check for updates on popular browsers:
Step 3: Clear Your Cache and Cookies
If permissions and browser updates don't resolve the issue, try restarting your device and clearing cache and cookies. Here’s how to clear cache and cookies for major browsers:
Need further support? Our Support Team are on hand to help. You can contact the Support Team via the chat widget in the bottom right-hand corner of this page.