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Troubleshooting Project Submissions and Locked Reviews

Instructions for the Apprentice to manage project submissions on The Platform. Resolve 'Awaiting Review' delays, trigger Instant Feedback, and navigate review locks for seamless Applied Learning.

Just submitted your project? The "Awaiting Review" status is normal immediately after submission. No action is needed for the first 12 hours. Read the timing information below before contacting support.

Understanding the Submission Review Process

When the Apprentice submits a project on The Platform, it moves to "Awaiting Review" straight away. This is expected. The submission is temporarily locked to ensure the Coach or the automated system reviews a stable version of the work.

The time it takes to receive feedback depends on which review route applies:

  • Instant Feedback: Typically returned within five minutes. If it does not arrive within 12 hours, follow the steps in Scenario 1 below.

  • Standard Review: If the project does not enter the automated queue, a Coach reviews it manually. This takes up to 72 hours.

  • Formal Review: If the Apprentice disagrees with feedback, a formal review is initiated. This takes up to 20 working days.

When to Take Action

Do not contact support if the project has been in "Awaiting Review" for fewer than 12 hours. This is within the normal window for both Instant Feedback and standard review processing.

Take action only if the project has been in "Awaiting Review" for more than 12 hours with no feedback received. Follow the steps in Scenario 1 or Scenario 2 below, depending on what is visible on the project page.

Troubleshooting Projects Stuck in "Awaiting Review"

If a project has been in "Awaiting Review" for more than 12 hours, the Apprentice must take specific action based on what is visible on the project page.

Scenario 1: The "Edit Submission" Button is Visible

If the "Edit submission" button is active, the Apprentice can manually push the project into the Instant Feedback queue by following these steps:

Note: A high image count is a known cause of Instant Feedback failure. If the submission contains more than 40 images, the Apprentice must reduce the number to 40 or fewer before following the steps below.

  1. Open the project submission on The Platform.

  2. Select Edit submission.

  3. Choose Withdraw and edit submission from the dialogue window.

  4. Select Submit project immediately to re-trigger the Instant Feedback system.

Scenario 2: The Project Submission is Locked

If the "Edit submission" button is missing, the project is locked. This happens because a reviewer has opened the submission or the system has prioritised it for manual assessment.

  • Action required: The Apprentice must contact the Multiverse Support Team.

  • What support can do: Support can unlock the submission to allow edits and resubmission. Any grades visible during this process are procedural and should be disregarded until final feedback is issued.

Managing Feedback and Resubmissions

Once feedback is returned, the Apprentice must interact with the feedback to unlock further editing.

  • Reflecting on feedback:
    The Apprentice must select "Reflect on feedback."

    • Selecting Agree or Somewhat Agree unlocks the project for immediate editing and resubmission.

    • Selecting Disagree triggers the Formal Review Process. The project remains locked for up to 20 working days.

  • Post-deadline resubmissions:
    There are no technical restrictions on The Platform preventing resubmission after a deadline has passed.

Frequently Asked Questions

Question

Answer

Question: The Apprentice submitted a project less than 12 hours ago and it shows "Awaiting Review". Is something wrong?

Answer: No. "Awaiting Review" is the normal status immediately after submission. No action is needed. Instant Feedback is typically returned within five minutes. If it has not arrived after 12 hours, follow the steps in Scenario 1 above.

Question: The Apprentice submitted four hours ago and has not received feedback. The "Edit submission" button is not showing. What should they do?

Answer: Wait. If fewer than 12 hours have passed, this is within the normal processing window. No action is needed yet. If 12 hours pass with no feedback and no "Edit submission" button visible, contact the Multiverse Support Team as described in Scenario 2.

Question: What should an Apprentice do if a project is stuck in "Awaiting Review" for more than 12 hours?

Answer: Check whether the "Edit submission" button is visible. If it is, follow Scenario 1. If it is not, contact the Multiverse Support Team to request a manual unlock.

Question: Why is a project locked after submission?

Answer: Submissions are locked on The Platform to ensure The Coach or the Instant Feedback system reviews a stable, unchanging version of the work.

Question: Can an Apprentice edit a project during a Formal Review?

Answer: No. The project remains locked during the 20-working-day Formal Review period. If urgent edits are required, the Apprentice may contact the Multiverse Support Team to request an interim unlock.

Question: How does an Apprentice unlock a project after receiving feedback?

Answer: The Apprentice must select "Reflect on feedback." Choosing Agree or Somewhat Agree unlocks the project immediately for further edits.

Question: The submission contains a large number of images and has been in "Awaiting Review" for more than 12 hours. What should the Apprentice do?

Answer: A high image count is a known cause of Instant Feedback failure. The Apprentice must edit the submission to reduce images to 40 or fewer, then follow Scenario 1 to re-trigger the queue.

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