Summary
An Apprentice books each Progress Review on The Platform from the available slots of the Coach. This article helps the Apprentice and the Apprentice Manager fix the most common booking problems: no slots available, a booking email link that shows a permissions error, and a booking that needs to move.
Common Booking Problems and Fixes
The table below lists each problem, the likely cause and the first action.
Problem | Likely cause | First action |
No slots are available, or the booking button reloads the page. | The Coach has not opened availability yet. | Contact the Coach through coach chat and ask for more slots. |
The link in the booking email shows "Sorry, this area is off-limits". | The email link is not working. | Book from the Progress Reviews page on The Platform instead. |
The slots shown do not suit the Apprentice or the Apprentice Manager. | The available times do not match the diaries. | Contact the Coach and ask for more slots. Book again when new slots appear. |
A booked time no longer works. | The original time clashes with other commitments. | Reschedule the booking from the Progress Reviews page. |
The Apprentice Manager cannot attend the booked time. | The Apprentice Manager is expected at every Progress Review. | Select another slot. If no slot works, contact the Coach to agree an alternative. |
If No Slots Are Available
The Coach controls when slots open. The Apprentice cannot create slots. A page with no slots, or a booking button that reloads, usually means that the Coach has not opened availability yet or has used all the slots.
Open coach chat on The Platform.
Tell the Coach that no Progress Review slots are showing.
Suggest a few days and times that suit the Apprentice and the Apprentice Manager.
Return to the Progress Reviews page when the Coach confirms that new slots are open, then select a slot.
If the Booking Email Link Does Not Work
Book directly from The Platform. The page offers the same slots as the email.
Sign in to The Platform.
Open the Progress Reviews page.
Select an available slot.
Check that the calendar invitation arrives for the Apprentice and the Apprentice Manager.
Note: Multiverse has corrected the booking link fault. An email sent before the correction can still carry the incorrect link. Booking from the Progress Reviews page avoids the problem.
Rescheduling a Progress Review
The Apprentice can reschedule a booked Progress Review from the Progress Reviews page. The Apprentice cannot cancel a booking, because only the Coach can cancel a slot. Reschedule as early as possible. A booking that the Apprentice reschedules within 30 days of the due date counts as a scheduling attempt.
What to Send to the Multiverse Support Team
Contact the Multiverse Support Team through the in-app Help widget if none of the fixes work. Include these details so the team can resolve the request faster:
The name of the Coach.
What the Progress Reviews page shows, with a screenshot.
The exact error message, if one appears.
Whether the Apprentice tried to book from the Progress Reviews page and not only from the email link.
Whether the Coach was already contacted through coach chat.
Frequently Asked Questions
Questions | Answers |
Question: Why can the Apprentice see no Progress Review slots? | Answer: The Coach has not opened availability yet, or all the slots are taken. Contact the Coach through coach chat and ask for more slots. |
Question: Why does the booking email link show "Sorry, this area is off-limits"? | Answer: The email link is not working. Sign in to The Platform, open the Progress Reviews page and book from there. |
Question: Can the Apprentice create a Progress Review slot? | Answer: No. Only the Coach can create slots. The Apprentice selects from the slots that the Coach opens. |
Question: Can the Apprentice cancel a booked Progress Review? | Answer: No. The Apprentice can reschedule a booking but cannot cancel it. Only the Coach can cancel a slot. |
Question: Can the Apprentice Manager book the Progress Review? | Answer: No. The Apprentice books the slot, and a calendar invitation then goes to the Apprentice and the Apprentice Manager. |
Question: What if none of the slots work for the Apprentice Manager? | Answer: Contact the Coach to agree an alternative. The Apprentice Manager is expected to attend every Progress Review. |