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Accessing session recordings and transcripts

How to access recordings and transcripts for sessions hosted via Multiverse Video Conferencing

Updated over a week ago

Overview

The Multiverse Platform hosts recordings and transcripts for sessions conducted via Multiverse Video Conferencing. If a session was recorded, The Apprentice can access these assets directly through the user dashboard. Access methods differ depending on whether the session was hosted natively on The Platform or via external tools such as Microsoft Teams or Zoom.

How to Access Recordings Hosted via Multiverse Video Conferencing

To access a recording for a session hosted natively on The Platform, The Apprentice should follow these steps:

  1. Log in to The Multiverse Platform.

  2. Navigate to the 'Live Sessions' page.

  3. Select the 'Past' tab to view completed sessions.

  4. Click 'View Recording'.

Note: Recordings may take several hours to encode. If The Apprentice receives a "recording not ready" message, The Apprentice should attempt to access the file later.

How to Access Recordings Hosted via Microsoft Teams or Zoom

For sessions hosted on external software (Teams or Zoom), recordings are not stored on The Multiverse Platform.

  • The Session Facilitator typically sends the recording link directly to The Apprentice after the session.

  • If the link is missing, The Apprentice must contact The Session Facilitator or The Delivery Coach to request access to the external storage location (e.g., SharePoint).

How to Access a Session Transcript

Transcripts are available for recorded sessions hosted via Multiverse Video Conferencing.

  1. Log in to The Multiverse Platform.

  2. Navigate to the 'Live Sessions' page and select 'Past'.

  3. Locate the specific session. If the recording is available, the Transcript will appear beneath the video player. Note: Transcripts typically generate approximately 5 minutes after the session ends.

Troubleshooting Recording Access and Technical Errors

If The Apprentice encounters an "Oops" error, technical difficulties, or missing links, The Apprentice should perform the following actions:

  • Clear Browser Cache: Remove cached images, files, and cookies.

  • Use Incognito Mode: Attempt to access The Platform via a private browsing window.

  • Session Refresh: Log out of The Multiverse Platform and log back in.

  • Device Testing: Attempt to view the recording on a different browser or hardware device.

  • Connectivity Check: Run a network diagnostic tool to ensure internet stability.

Understanding Recording Availability Policy

The Apprentice should be aware that recording availability is subject to the following conditions:

  • Facilitator Discretion: Not all sessions are recorded. The Apprentice should confirm recording status with The Session Facilitator.

  • Legacy Sessions: Sessions held before the integration of Multiverse Video Conferencing may not have clickable links. These must be requested from The Delivery Coach.

Frequently Asked Questions (FAQ)

Questions

Answers

Question: Why can I not see the "View Recording" button for a session I attended yesterday?

Answer: The recording may not be available if The Session Facilitator chose not to record that specific session. Additionally, legacy sessions held before the integration of Multiverse Video Conferencing do not support direct platform links; in these cases, The Apprentice must contact The Delivery Coach for a manual link.

Question: How long does it take for a transcript to appear after a session ends?

Answer: For sessions hosted via Multiverse Video Conferencing, the transcript typically becomes available on The Platform approximately 5 minutes after the session concludes, provided a recording was captured.

Question: What should I do if I see an "Oops" error when trying to play a video?

Answer: The Apprentice should first clear their browser cache and cookies. If the error persists, The Apprentice should attempt to access The Platform via an Incognito window or a different web browser to rule out local configuration issues.

Question: Where can I find the recording for a session hosted on Microsoft Teams?

Answer: Recordings for external platforms like Teams or Zoom are not stored on The Multiverse Platform. The Apprentice should check their email for a link from The Session Facilitator or reach out to them directly for access to the external storage folder.

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