Overview
The Multiverse Platform hosts recordings and transcripts for sessions conducted via Multiverse Video Conferencing. If a session was recorded, The Apprentice can access these assets directly through the user dashboard.
How to Access Recordings Hosted via Multiverse Video Conferencing
To access a session recording on The Platform, The Apprentice should follow these steps:
Log in to The Multiverse Platform.
Navigate to the 'Live Sessions' page.
Select the 'Past' tab to view completed sessions.
Click 'View Recording'.
Note: Recordings may take several hours to encode. If The Apprentice receives a "recording not ready" message, The Apprentice should attempt to access the file later.
How to Access a Session Transcript
Transcripts are available for recorded sessions hosted via Multiverse Video Conferencing.
Log in to The Multiverse Platform.
Navigate to the 'Live Sessions' page and select 'Past'.
Locate the specific session. If the recording is available, the Transcript will appear beneath the video player. Note: Transcripts typically generate approximately 5 minutes after the session ends.
Troubleshooting Access Issues and Technical Errors
If The Apprentice encounters an "Oops" error, technical difficulties, missing links, or other access issues with Multiverse resources, The Apprentice should perform the following actions:
Clear Browser Cache and Cookies: Use your browser’s settings to clear cache and cookies, which can resolve many common issues.
Log Out and Log Back In: Refresh your session by logging out of your Multiverse account and logging back in.
Try a Different Browser or Incognito Mode: Test the issue in a different browser or use a private/incognito window to rule out browser-specific problems.
Close Unnecessary Tabs or Applications: Free up system resources by closing unused tabs or applications.
Disable Browser Extensions: Temporarily disable extensions like ad blockers, VPNs, or firewalls that might interfere with Multiverse resources.
Test on a Different Device: If possible, try accessing the resource on another device, such as a personal laptop instead of a work device.
Run a Connectivity Test: Use a network diagnostics tool to check your connection. Confirm that all categories show as connected or green.
Specific Scenarios
Access Denied Errors
If you encounter an "access denied" error when opening links from a programme guide, ensure you are using the most current resources provided by your coach or on the My Multiverse platform. Avoid using outdated or legacy links.
Buttons Not Clickable or Support Bot Not Visible
If buttons on the Multiverse site are un-clickable or the support bot is not visible, follow the general troubleshooting steps. Additionally, gather details such as page URLs, screenshots, or screen recordings to aid further diagnosis.
Additional Support
If the issue persists after trying the steps above, collect the following details to assist further investigation:
Error messages or codes
Screenshots or short screen recordings
Specific actions that fail
Dates and times when the issue occurs Providing this information will help the support team diagnose and resolve the issue more efficiently.
Understanding Recording Availability Policy
The Apprentice should be aware that recording availability is subject to the following conditions:
Facilitator Discretion: Not all sessions are recorded. The Apprentice should confirm recording status with The Session Facilitator.
Legacy Sessions: Sessions held before the integration of Multiverse Video Conferencing may not have clickable links. These must be requested from The Delivery Coach.
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: Why can I not see the "View Recording" button for a session I attended yesterday? | Answer: The recording may not be available if The Session Facilitator chose not to record that specific session. Additionally, legacy sessions held before the integration of Multiverse Video Conferencing do not support direct platform links; in these cases, The Apprentice must contact The Delivery Coach for a manual link. |
Question: How long does it take for a transcript to appear after a session ends? | Answer: For sessions hosted via Multiverse Video Conferencing, the transcript typically becomes available on The Platform approximately 5 minutes after the session concludes, provided a recording was captured. |
Question: What should I do if I see an "Oops" error when trying to play a video? | Answer: The Apprentice should first clear their browser cache and cookies. If the error persists, The Apprentice should attempt to access The Platform via an Incognito window or a different web browser to rule out local configuration issues. |