Overview
The Flying Start session marks an essential beginning to your apprenticeship at Multiverse. This guide outlines the importance of attending, and how to prepare, join, and troubleshoot common issues.
The Importance of the Flying Start Session
The Flying Start session is a pivotal, interactive introduction to your apprenticeship with Multiverse. This session ensures that you are well-prepared to embark on your apprenticeship journey, familiarizing you with the platform and the community and equipping you with essential skills.
Without engaging with your Flying Start, your apprenticeship cannot officially begin, so be sure to prioritise attending. Should you have any unavoidable issues on the day, please follow the instructions in your Flying Start email to notify us, or contact the Support Team for support.
Preparation for the Live Flying Start Session
To avoid technical glitches, we recommend the following:
Verify your camera and microphone functionality to ensure smooth communication during the session.
Update your web browser to avoid compatibility issues. Supported browsers include:
Microsoft Edge (automatically updates with Windows)
How to Join Your Flying Start
Joining your Flying Start session should be simple; the link to join can be found in a few places. The options are outlined below - choose the one that seems easiest for you.
[All conferencing options] Option 1:
Use the link in your calendar invitation sent to your work email, which includes a direct link to the session.
[All conferencing options] Option 2:
Use the link provided in your onboarding email, sent approximately 7 days before your session.
[For those using Multiverse Video Conferencing only] Option 3:
Log into your Multiverse portal (my.multiverse.io), navigate to the “Live Sessions” page, and click the "join session" button next to “Flying Start”, available 30 minutes before the session begins.
Troubleshooting
Encountering difficulties in joining the session? Here are some help resources, based on whether your session is hosted via Zoom, Teams or Multiverse Video Conferencing.
Multiverse Video Conferencing:
Check out our help articles here for common issues.
Zoom:
Refer to this Zoom support article for common issues.
Microsoft Teams:
Refer to this Microsoft Teams support article for common issues.
Frequently Asked Questions
Will I be prevented from joining the apprenticeship if I have technical difficulties that prevent me from accessing the Flying Start session?
If you have tried the above and are still unable to access your live session, please rest assured that this will not prevent you from enrolling or continuing with your apprenticeship, provided you have contacted the support team. We’ll then:
Notify your coach to ensure you don’t miss out and are able to catch up via session recording.
Work with your organisation’s IT team to resolve the issue for future sessions.