Summary
The Flying Start session marks an essential beginning to your apprenticeship at Multiverse. This guide outlines the importance of attending, and how to prepare, join, and troubleshoot common issues.
The Importance of the Flying Start Session
The Flying Start session is a pivotal, interactive introduction to your apprenticeship with Multiverse. It is typically around 1 hour in duration. This session ensures that you are well-prepared to embark on your apprenticeship journey, familiarising you with the platform and the community.
Should you have any unavoidable issues on the day, please follow the instructions in your Flying Start email to notify us, or contact the Support Team for support. If you have not received your Flying Start email, or you are not sure when your session is, see the article When Is My Flying Start? Finding Your Date and What to Do If the Invite Email Is Missing.
Does the Flying Start Session Count as Off-the-Job (OTJ) Training?
The live Flying Start session is an enrolment event and does not count as Off-the-Job (OTJ) Training in full. The Apprentice can log only the short Atlas activity completed during the session, which takes around 10 minutes. The Platform does not log this automatically, so the Apprentice adds a manual entry of 10 minutes, dated to the day of the session. For the full rule and the OTJ categories, see Criteria and Categories for Off-The-Job (OTJ) Training.
Preparation for the Live Flying Start Session
To avoid technical glitches, we recommend the following:
Verify your camera and microphone functionality to ensure smooth communication during the session.
Update your web browser to avoid compatibility issues. Supported browsers include:
Microsoft Edge (automatically updates with Windows)
How to join your Flying Start
The link to join your Flying Start session is available in three places. Choose whichever is easiest for you.
Where to find the link | Applies to | What to do |
Calendar invitation | All conferencing options | Open the calendar invitation sent to your work email and click the session link. |
Onboarding email | All conferencing options | Open the onboarding email, sent approximately seven days before your session, and click the session link. |
The Platform | Multiverse Video Conferencing only | Log in to Multiverse portal, go to the Live Sessions page, and click Join session next to Flying Start. The button appears 30 minutes before the session begins. |
Note: if you cannot find the invitation or onboarding email, see When Is My Flying Start? Finding Your Date and What to Do If the Invite Email Is Missing.
Troubleshooting
Encountering difficulties in joining the session? Here are some help resources, based on whether your session is hosted via Teams or Multiverse Video Conferencing.
Multiverse video conferencing: Check out our help articles here for common issues.
Microsoft Teams: Refer to this Microsoft Teams support article for common issues.
Frequently Asked Questions
Questions | Answers |
Question: Will technical difficulties that stop me joining the Flying Start session prevent me from joining the apprenticeship? | Answer: No. If you have tried the troubleshooting steps above and still cannot access the live session, you can still enrol and continue with your apprenticeship, provided you contact the Support Team. We will notify your Coach so you can catch up using the session recording. We will also work with your organisation’s IT team to resolve the issue for future sessions. |
Question: Can I log my Flying Start session as OTJ? | Answer: Only in part. The 10-minute Atlas activity completed during the session counts as Off-the-Job (OTJ) Training. The full session does not count and is not logged automatically. Add a manual entry of 10 minutes, dated to the day of your Flying Start. |