Overview
Perhaps you have received an error message when completing the video conferencing checks, or you aren’t able to hear anyone during your meeting. If that sounds like you, the first step is the check the speaker settings of your device.
How to check your Speaker Settings
Steps to check your speaker settings and resolve issues will vary based on your operating system:
Windows
Open Sound Settings:
Right-click the speaker icon in the taskbar.
Select "Open Sound settings."
Choose Output Device:
In the "Output" section, make sure the correct speaker is selected from the dropdown menu.
Test Your Speakers:
Click on "Device properties" and then "Additional device properties."
Go to the "Advanced" tab and click the "Test" button.
Check Volume Levels:
Ensure the volume is turned up and not muted.
For more detailed troubleshooting, refer to the Windows Troubleshooting Guide.
MacOS
Open Sound Preferences:
Click the Apple menu and select "System Preferences."
Click "Sound."
Select Output Device:
Go to the "Output" tab.
Choose your preferred speaker or headphones.
Test Sound:
Adjust the "Output volume" slider to ensure it's not muted.
Click "Play sound effects through" and select a different sound output to test.
Check Software Volume:
Ensure the application you are using for video conferencing isn't muted.
For more detailed troubleshooting, refer to the MacOS Troubleshooting Guide.
Need further support? If your speakers are still not working, we recommend reaching out to your organization's IT department for support. They should be able to rule out any device faults and support you to get your speakers working.