Accessing Your Community Hub Account

Overview

The Community Hub is a vital online platform specifically designed for Multiverse apprentices and alumni. This resource centre facilitates networking, attendance at high-calibre events, and access to career development tools, including mentoring opportunities. This article provides detailed guidance for apprentices experiencing difficulties in accessing their Community Hub accounts. It outlines solutions for common login issues and other access-related problems.

If you are new to Multiverse or have encountered issues with logging into the Community Hub, follow these troubleshooting steps to gain access:

Activating Your Community Hub Account

To access the Community Hub, activation of your account is required through a single sign-on (SSO) process. To do this:

Visit community.multiverse.io.
Click on ‘Log-in with my Multiverse Account’.
Follow the on-screen instructions to complete the sign-up process.

Access is typically available from the day before the start of your Flying Start program.

If unable to log in using SSO

Click on ‘Request to Join’ and complete the form provided. A team member will review and approve your request.
Alternatively, check your email for an invitation from the Community Hub, especially if your login attempt was unsuccessful. Use the link in this email to activate your account.

Issues After Activating Your Community Hub Account

If your account is activated but you’re still unable to log in:

Look for an option to request a password reset link directly below the ‘Log-in with my Multiverse Account’ button.
Click it and follow the instructions provided to reset your password.

If you haven't received a password reset email

Verify all your email inboxes, including the spam or junk folder, to find the password reset email.
If the email is still not found, contact support for further assistance.

Frequently Asked Questions (FAQs)

The table below answers common questions about accessing the Community Hub during and after an apprenticeship.

Questions	Answers
Question: Do I lose access to the Community Hub after my apprenticeship?	Answer: No. A completed Apprentice keeps access to the Community Hub for life as part of the Multiverse Alumni community.
Question: Which email address does my Community Hub login use?	Answer: The Community Hub login uses the email address linked to the Multiverse account. For most Apprentices, this is a work email address.
Question: How do I keep Community Hub access if I am leaving my employer?	Answer: Before leaving the employer, contact the Support Team using the messenger widget. Ask the Support Team to move the Community Hub login to a personal email address.
Question: What happens after my Community Hub login moves to a personal email address?	Answer: A confirmation email arrives at the personal email address. Follow the link in that email to complete the change.
Question: Can I keep access to my learning materials after I complete my apprenticeship?	Answer: No. The Multiverse account stays on the work email address, and access to learning materials ends when the work email address is closed. Multiverse does not provide ongoing access to learning materials after an apprenticeship is completed.
Question: How do I get a copy of my data after my apprenticeship?	Answer: Contact the Privacy Team at [email protected].
Question: When can I first access the Community Hub?	Answer: Access is usually available from the day before Flying Start.
Question: What do I do if I cannot log in with my Multiverse account?	Answer: Click 'Request to Join' on the Community Hub login page and complete the form. A Multiverse team member reviews and approves the request. An invitation email from the Community Hub may also be in the inbox. The link in that email activates the account.
Question: What do I do if I have forgotten my Community Hub password?	Answer: Click 'Forgot password' on the Community Hub login page and enter the email address linked to the Multiverse account. If an account exists, a password reset email arrives at that address.
Question: What do I do if the password reset email does not arrive?	Answer: Check every inbox, including the spam and junk folders. If the email is still missing, contact the Support Team using the messenger widget.