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Issues Joining a Live Session
Issues Joining a Live Session

Common troubleshooting steps to help you join a session

Updated over a week ago

Overview

This support article is designed to assist those experiencing difficulties in joining Multiverse sessions. Whether the session is conducted through Zoom, Microsoft Teams, or Multiverse's own Video Conferencing system, this guide offers step-by-step solutions and directs users to further resources.


Troubleshooting

Encountering difficulties in joining the session? Try these solutions based on whether your session is hosted via Zoom, Teams or Multiverse Video Conferencing.

Zoom:

Refer to this Zoom support article for common joining issues.

Microsoft Teams:

Consult this Microsoft Teams support article if experiencing meeting access challenges.

Multiverse Video Conferencing:

Auth0 Login Errors

Ensure you log in using your registered Multiverse credentials. If you are not already logged in to your Multiverse account, you will be prompted to log in. Users can receive an auth0 error if they try to log in with a Google account rather than with their Multiverse account details. If this happens, navigate back to the login page and enter the details you signed up to Multiverse with.

White Screen Issues

This may involve firewall settings within your organization - contact our Support Team for assistance.

Connectivity and Visibility Problems

Check your internet connection or switch networks if feasible. Disable potentially interfering third-party browser extensions, or try accessing via an incognito window. Clearing your browser's cache and cookies might also help. Here are the guidelines for:

Need further help? Our Support Team are happy to assist you. You can contact our Support Team by starting a conversation via the chat widget in the right-hand corner of this page.

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