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When Is My Flying Start? Finding Your Date and What to Do If the Invite Email Is Missing

Where to find your Flying Start date and time, when the invite and onboarding emails arrive, and the self-serve steps to take if the emails are missing or deleted.

When Is My Flying Start?

Flying Start is the live session where you enrol on your apprenticeship, meet Multiverse, and get set up on The Platform (my.multiverse.io). This article explains where to find the date and time, and what to do if the invite email has not arrived or has been lost.

Where to Find Your Flying Start Date

The Flying Start date and time appear in three places:

  1. The onboarding email. This arrives approximately seven days before the session and contains the joining link and preparation steps.

  2. The calendar invitation. The calendar invite is sent to the email address on your Multiverse profile, usually in the days before the session. It may arrive after the onboarding email, so do not worry if the email lands first.

  3. The Platform. Log in at my.multiverse.io and open the Live Sessions page. Your Flying Start session is listed there, and the join button becomes available 30 minutes before the session begins.

If your employer has not confirmed your cohort start date yet, no session will appear. Check with your Apprentice Manager.

What to Do If the Invite Email Is Missing

Work through these steps in order. Most missing invites are resolved by steps 1 to 3.

  1. Check the spam or junk folder in your work email.

  2. Add [email protected] to your safe senders or contacts list.

  3. Check that the email address on your Multiverse profile is the inbox you are checking. Invites are sent only to the registered address. If you changed your email address recently, allow up to one hour for the system to update, then check spam again.

  4. Search your inbox and calendar for "Flying Start" and "Multiverse".

  5. Log in to my.multiverse.io and check the Live Sessions page.

When to Contact the Support Team

If the steps above find nothing and the session is less than two days away, log a ticket via the chatbot on support.multiverse.io. Do not wait until the day of the session.

Include the following in your ticket:

  1. Your full name and the email address on your Multiverse account.

  2. Your employer and programme name.

  3. The Flying Start date, if you know it.

The Support Team investigates why the email has not arrived and arranges for the invite to be sent.

Frequently Asked Questions

Questions

Answers

Question: When does the Flying Start invite email arrive?

Answer: The onboarding email arrives approximately seven days before the Flying Start session. The calendar invitation usually follows in the days before the session and may arrive after the onboarding email.

Question: I deleted my Flying Start email. Can Multiverse resend it?

Answer: Yes. Log a ticket via the chatbot on support.multiverse.io with your name and account email address. The Support Team checks the account and arranges a resend.

Question: What happens if I cannot attend my Flying Start?

Answer: Tell your Coach as soon as possible and follow the instructions in your Flying Start email. If you cannot find the email, contact the Support Team. You can catch up on the session via the recording. See the article Attending your Flying Start session for full guidance.

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