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How To Update Personal Details
How To Update Personal Details

How apprentices can update details such as their name, email, address, telephone number and preferred pronouns

Updated over a week ago

Overview

When participating in apprenticeship programs through Multiverse, it’s essential to keep your personal information up-to-date. This article serves as a step-by-step guide for apprentices needing to update critical details such as their name, email address, home address, telephone number, and preferred pronouns. Such updates ensure that communications and documents reflect the most current information.


How to Update Personal Details

Apprentices can update their personal information easily by following these detailed steps.

Step One: Access Your Account

First, visit the following URL to log into your account on the Multiverse platform: https://platform.multiverse.io. Ensure you have your login credentials ready.

Step Two: Navigate to the Dashboard

Once logged in, click on the 'Home' button. This will direct you to your main apprentice dashboard where you can access various user-specific resources and settings.

Step Three: User Settings

In the top right-hand corner of the dashboard, you will find a person icon. Click this icon and select 'User settings' from the dropdown menu to proceed to your account settings.

Step Four: Select Information Type

You will see options for different types of information you can update. Click on 'Personal info' if you need to update your name, email, or telephone number. Choose 'Address info' to update your home address or similar details.

Step Five: Update Your Information

Enter or edit your information in the relevant fields. Be sure to double-check all entries for accuracy. Once you have made all the necessary changes, click the save button to confirm and update your details.


Frequently Asked Questions

How often can I update my information?

  • You can update your information anytime you have changes to your personal details. There is no limit to the number of times you can update your details on the Multiverse platform.

What should I do if I encounter a problem while updating my details?

  • If you experience any difficulties, refresh the page and try again. Make sure you are connected to a stable internet connection. If problems persist, contact our Support Team.

Need further support? Our dedicated Support Team are happy to help. You can get in touch with the Support Team via the widget in the bottom right-hand corner of this page.

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