All Collections
Apprentice
I am enrolled on a Multiverse Program.
40 articles
Attending Flying StartFlying Start session guide for Apprentices: importance, preparation & support.
Session Invites - Troubleshooting GuideTroubleshooting steps for apprentices who are unable to access delivery sessions due to missing or cancelled calendar invites
Coaching or Group Learning Session AbsenceThis article outlines what to do if you are unable to attend a planned apprenticeship session.
Issues Joining a Live SessionCommon troubleshooting steps to help you join a session
Functional Skills
Information for those that need to prove or achieve Level 2 maths and English qualifications
Introduction to Functional SkillsIntroducing the Functional Skills requirements within the Multiverse apprenticeship experience [UK-specific]
Functional Skills EvidenceThis article provides guidance on what counts as acceptable evidence of maths and English Level 2 requirements
Functional Skills ExamsA guide to Functional Skills exams, including technical requirements
Functional Skills LearningThis article will guide you through the learning support available to you as an apprentice provided by the Functional Skills Team
Community Hub Account Access - TroubleshootingA guide to help you if you’re having trouble logging on to the Community Hub.
Updating Personal DetailsThis article explains how apprentices can update details such as their name, email, address, telephone number and preferred pronouns.
Receiving CommunicationsThis article provides troubleshooting steps for apprentices and apprentice managers who are not receiving communications from Multiverse.
Resetting Password on your Multiverse PlatformThis article will support you to access your Applied, platform or My Multiverse account
Off-the-Job (OTJ) TrainingThis article answers common OTJ queries
Multiverse Atlas: Coach ChatA guide to using Multiverse Atlas including Coach Chat
Changing Apprentice ManagersA guide for apprentices who need to update their apprentice manager.
Multiverse Platforms: Technical TroubleshootingTroubleshooting steps for perceived bugs with Multiverse Platforms
Accessing Community Event RecordingsArticle explaining how to view recordings of Community Events
CommencementInformation about Multiverse’s Commencement events
Peer Support PortalAn overview of what the Peer Support Portal is and how to apply
Multiverse MentoringAn overview of the Multiverse Mentoring Scheme, including how it can benefit you and how to apply
Community Events and ParticipationGuidelines and information about attending Community Events, including troubleshooting issues with invitations
Change of Employment Status
Information for apprentices facing redundancy or changing employers
Apprentice RedundancyOverview of the rules and options for apprentices who have been made redundant during their apprenticeship [UK-specific]
Change of EmployerGuidelines for changing employment during an apprenticeship [UK-specific]
Receiving Support for an Additional Learning Need (UK)An outline of Multiverse's Additional Learning Needs provision: what we offer to apprentices and what you can expect.
Receiving Support for an Additional Learning Need (US)An outline of Multiverse's Additional Learning Needs provision: what we offer to apprentices and what you can expect.
Wellbeing ConcernsHow and when to contact the Safeguarding/Safety team if you’re concerned about your wellbeing, or the wellbeing of another apprentice.
Introduction to CognassistAn introduction to Cognassist, including what to expect when using it
Downloading Learning Content from My MultiverseGuidance on how to download content from My Multiverse to enable offline learning and note taking
End Point Assessment
Information for UK Apprentices sitting their Apprenticeship End Point Assessment
Receiving your EPA Result and CertificateThis article covers queries you may have in relation to your End-Point Assessment result & certificate [UK-specific]
Work-Based Project GuidelinesApprentices on Data Fellowship/Advanced Data Fellowship/Software Engineering programmes will complete a work-based project for their EPA
EPA Gateway FormsThis article covers your End-Point Assessment Gateway meeting and forms [UK-specific]
End-Point Assessment BookingThis article covers End-Point Assessment interview booking, rescheduling and cancellations
EPA Synoptic ProjectTimings and Deadlines associated with the synoptic project for apprentices on the Digital Marketing programme
Apprenticeship QualificationsThis article provides an overview of the qualifications received from our UK apprenticeship programmes.