Multiverse Help Center

During Your Apprenticeship

Resources for Current Apprentices

35 articles

What is the Support Hub for?

How can I share feedback about my experience?

Onboarding Tasks

What are my apprenticeship onboarding actions?

Completing the Induction Form

Signing the Training Plan

Completing Onboarding Modules

Attending your Flying Start Session

Session Attendance

Receiving Delivery Session Invites

Coaching or Group Learning Session Absence

Issues Joining a Live Session

Accessing Session Recordings and Transcripts

Attending a Launch Meeting

Live Session Issues

I’m having Network/Connection issues

My Speaker isn't working

My Camera/Microphone is not working

Functional Skills

Opting Out of Functional Skills Requirements

Retrieving Lost Maths and English Evidence

Functional Skills Exam Process

Receiving Functional Skills Exam Results

How to submit Maths or English evidence

Confirming Your Apprenticeship on the Government Portal

Confirming your Apprenticeship on the Apprenticeship Service

Platform Support

Accessing Your Community Hub Account: Troubleshooting

How To Update Personal Details

Receiving Multiverse Emails: Troubleshooting

Logging Off-The-Job (OTJ) Training Hours

Coach/Guide Chat

Downloading Learning Content from My Multiverse

Accessing Learning Modules

Apprentice Benefits

Additional Apprentice Benefits

Registering for UNiDAYS

Change of Employment Status

Navigating Parental Leave During an Apprenticeship

Additional Learning Need Support

Receiving Support for an Additional Learning Need

End Point Assessment

Receiving your EPA Result and Certificate

EPA Gateway Forms: Troubleshooting

What Qualification Will I Receive?