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Apprentice
Articles for apprentices who are enrolled in Multiverse programmes
43 articles
What is the Support Hub for?What can the Support Hub and Support Team help with?
How to Explore Articles or Contact the Support Team
How can I share feedback about my experience?
Attending your Flying Start SessionHow to prepare for and join your flying start session plus troubleshooting steps for common issues
Delivery Session Invites: Troubleshooting GuideTroubleshooting steps for apprentices who are not receiving calendar invites for delivery sessions
Coaching or Group Learning Session AbsenceWhat to do if you are unable to attend a planned apprenticeship session
Issues Joining a Live SessionCommon troubleshooting steps to help you join a session
Accessing Session Recordings and TranscriptsHow to access recordings and transcripts for sessions hosted via Multiverse Video Conferencing
Live Session Issues
Help for those experiencing issues accessing or during Multiverse Video Conferencing Sessions
I’m having Network/Connection issuesHow to resolve network/connection issues with sessions hosted via Multiverse's Embedded Video Conferencing
My Speaker isn't workingHow to resolve speaker issues during video conferencing checks or live sessions
My Camera/Microphone is not workingHow to resolve camera/microphone issues during video conferencing checks or live sessions
Functional Skills
Information for those that need to prove or achieve Level 2 maths and English qualifications
Introduction to Functional SkillsIntroducing the maths and English requirements of apprenticeships in the UK
Functional Skills Evidence RequirementsHow to evidence maths and English Level 2 requirements
Retrieving Lost Maths and English EvidenceHow to find lost evidence of maths and English qualifications to meet the Functional Skills requirement of apprenticeships in the UK
Functional Skills Learning SupportMaths and English learning support options, pathways, and how to book
Functional Skills Exam ProcessTypes of exams, the booking and preparation process, and follow-up processes including resits
Functional Skills Exam Setup and Technical RequirementsHow to prepare for remote invigilation plus how to test and troubleshoot system requirements
Accessing Your Community Hub Account: TroubleshootingHow to log in and troubleshoot issues with accessing the Community Hub
How To Update Personal DetailsHow apprentices can update details such as their name, address, telephone number and preferred pronouns
Receiving Multiverse Emails: TroubleshootingTroubleshooting steps if you are not receiving expected communications from Multiverse.
Resetting your Password for Multiverse PlatformsHow to reset your password to access Multiverse Platforms
Logging Off-The-Job (OTJ) Training HoursWhat counts as OTJ, how to log it, and answers to common queries
Multiverse Atlas: Coach Chat FeatureA guide to using Multiverse Atlas including Coach Chat
How To Change Your Apprentice ManagerA guide for apprentices who need to update their apprentice manager.
Multiverse Platforms: Technical TroubleshootingTroubleshooting steps for perceived bugs with Multiverse Platforms
Downloading Learning Content from My MultiverseHow to download content from My Multiverse to enable offline learning and note-taking
Change of Employment Status
Information for apprentices facing redundancy or changing employers
Managing Redundancy During an ApprenticeshipRules and options for apprentices who have been made redundant during their apprenticeship
Changing Employer During an ApprenticeshipGuidelines for changing employment during a UK apprenticeship
Navigating Parental Leave During an ApprenticeshipWhat to do if you have upcoming maternity, paternity, parental or adoption leave
Receiving Support for an Additional Learning NeedMultiverse's Additional Learning Needs provision: what we offer to Apprentices and what you can expect
Receiving Wellbeing Support and Reporting ConcernsHow to contact the wellbeing team if you’re concerned about your wellbeing, or the wellbeing of another apprentice
End Point Assessment
Information for UK Apprentices sitting their Apprenticeship End Point Assessment
Receiving your EPA Result and CertificateTimelines for receiving results and certification, and what to do if these are not received
EPA Work-Based Project GuidelinesSubmission requirements and guidance for those who need to complete a work-based project as part of their EPA
EPA Gateway Forms: TroubleshootingTroubleshooting and support for common issues with gateway forms
Managing Your End Point Assessment BookingHow your EPA assessment is booked, and how to manage conflicts
What Qualification Will I Recieve?Qualifications received from our UK apprenticeship programmes