What is Coach Chat?
Coach Chat is a new feature that’s designed to facilitate direct communication between you and your Coach. Embedded across every page of the learning platform, it enables seamless, topic-organised messaging for guidance and support, complementing the AI-driven assistance provided by Multiverse Atlas.
How does Coach Chat relate to Multiverse Atlas?
Coach Chat and Multiverse Atlas work together to support your learning journey. Multiverse Atlas is an AI learning assistant that provides instant answers and guidance. Coach Chat supplements Multiverse Atlas by enabling direct communication with your Coach when Multiverse Atlas may not have the necessary context or when you need additional assistance.
Does Coach Chat replace other communication channels?
Yes. Coach Chat is designed to replace other communication channels like email, Slack, or WhatsApp for your interactions with your Coach. It should be considered the primary method of communication, however, we do recognise that there may be some instances where other tools are required (for example, email, if you need to copy your manager into a message).
How do I access Coach Chat?
To access Coach Chat, find the chat widget located on every page of the learning platform.
How do I start a new chat with my Coach?
To start a new chat with your Coach, click on the chat widget, then select their name and then start a 'new topic'. This allows you to initiate a conversation about a specific subject, similar to starting an email thread.
Can I send attachments or files through the chat?
Yes. Simply drag and drop the file or image that you would like to send into the message. You can also browse files by clicking on the + icon.
What can I expect from the chat application in terms of response times from my Coach?
You should expect the same response time from your Coach as you currently experience through email; when they are next available within 24 hours, rather than an immediate response. The chat application is designed to maintain consistent communication standards already established.
How will I be notified of a new message from my Coach?
You will receive a notification badge on the chat widget if you are on the learning platform and have unread messages. Additionally, you will receive daily email roundups listing the number of unread messages in your chat if there are any.
How can I share feedback or an idea that I have for future development?
Currently, you can provide feedback or suggestions for future development within the app itself. Click on the menu icon, then ‘Leave feedback’.
Are chat conversations monitored or recorded by Multiverse?
Yes, chat conversations are retained by Multiverse in order to provide audit capabilities in case of any misuse or issues.