Multiverse

Guidance for Apprentices relating to their End-Point Apprenticeship Assessment

End Point Assessment

The gateway meeting, associated forms, importance of accuracy, and how to troubleshoot missing forms or edit errors after signing.

When and how should I complete the Gateway forms?

The role of the Multiverse Success Coach during EPA, their support areas, and ESFA regulations on direct assessment input.

What support is available during the EPA period?

How EPA interviews are booked by EPAOs (AP, 1st for EPA), confirmation timelines, and steps to take if you need to reschedule.

How will my EPA be booked?

What can I bring to my remote EPA?

Outlines the required physical and technical setup for a remote End-Point Assessment (EPA), including room, desk, ID, and computer prep

How should I prepare my environment for my remote EPA?

Steps to take if your EPA interview link is missing or not found, including checking spam and contacting Multiverse support urgently.

I am missing my EPA interview link

Responding to technical issues during an EPA interview, including immediate assessor notification and contacting support for disconnections.

I am experiencing a technical glitch during my EPA interview

Where can I access EPA resources?

Help with EPA bookings and general support

EPA Logistics and Support

Work-Based Projects can be resubmitted only before the original deadline; late resubmissions are not accepted.

Can I change my EPA work-based project after I have submitted it?

Instructions on submitting work-based projects (may also be known as project proposal, AM1 or EPA project)

When and how should I submit my EPA work-based project?

How to change your Work-Based Project idea, requiring EPAO approval and no deadline extension. Contact EPAO directly for consent.

Can I change my EPA work-based project idea?

What is the word count for the work-based project?

How to request WBP extensions or special considerations for unavoidable circumstances, including valid reasons and application steps.

I need an extension or special consideration for my EPA Work-Based Project

Explains the Work-Based Project Declaration Form, which requires signatures from the individual and a manager to confirm authenticity.

What is the work-based project declaration form?

Guidance on Work-Based Projects that form part of some programme's EPA

Work-Based Projects

The timeline and delivery of EPA certificates, how to change delivery address, and resolve missing/damaged certificates.

When and how will I receive my EPA certificate

Qualifications from apprenticeships, UCAS points policy, and credit transfer for degree-level apprenticeships to higher education.

What qualification will I receive by completing an apprenticeship?

EPA result grades, timeline (10-15 working days), notification method, and steps to take if results are delayed or missing.

When and how will I receive my EPA results?

Support and next steps if you don't pass your EPA, covering notification, resubmission attempts, and Success Coach guidance.

What support is available if I don't pass my EPA?

The EPA appeal process, outlining valid grounds, evidence requirements, and the importance of speaking with your Success Coach.

Can I appeal my EPA result?

Understanding EPA Results and Qualifications

Results and Certification

Find answers and get help from Intercom Support and Community Experts

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