Experiencing technical issues during your End-Point Assessment (EPA) interview can be stressful, but it's important to know how to respond.
If You Experience Technical Issues During the Interview:
Inform the Assessor Immediately: The moment you notice a problem (e.g., you can't hear them, they can't see you, your screen share isn't working), tell your assessor straight away. Don't wait for it to resolve itself.
Follow Assessor's Guidance: The assessor is experienced in handling these situations. They will provide instructions on how to try and resolve the issue or what the next steps will be. They might suggest troubleshooting steps or, in some cases, may need to pause or reschedule the assessment depending on the severity and nature of the problem.
If the Call is Disconnected and You Cannot rejoin:
Attempt to Rejoin: Try to rejoin the meeting link immediately if you can.
Contact the Multiverse Support Team Urgently: If you are unable to rejoin the call promptly, or if the assessor hasn't provided immediate next steps for reconnection, you need to contact the Multiverse Support Team as soon as possible.
Explain what happened (e.g., "My internet dropped during my EPA interview with [Assessor's Name/EPAO if known] and I can't get back in").
Provide your name and apprenticeship details.
Await Instructions: The Support Team will liaise with the End Point Assessment Organisation (EPAO) to determine the best course of action. They will then provide you with instructions on what to do next. This might involve trying to reconnect at a slightly later time if the issue is temporary, or potentially rescheduling part or all of the affected assessment component.
Try to stay calm. Technical issues can happen, and there are procedures in place to manage them fairly. The key is to communicate promptly with the assessor and/or the Multiverse Support Team.