You've received your End-Point Assessment (EPA) booking confirmation, but the interview link (e.g., for Microsoft Teams or Zoom) hasn't arrived as expected, or you can't find it. Don't worry, here’s what to do:
Check Your Emails Thoroughly:
Double-check your inbox, including any subfolders or filtered views.
Carefully search your junk or spam folder. Sometimes, automated emails can be mistakenly routed there. Look for emails from your End Point Assessment Organisation (EPAO).
Review Your Booking Confirmation:
Re-read your EPA booking confirmation email. Sometimes the link or instructions on how/when you'll receive the link are included there.
Contact Multiverse Support Urgently:
If you've checked thoroughly and still cannot find your EPA interview link, especially if your EPA date is approaching soon, please contact the Multiverse support team urgently. They will make immediate contact with your EPAO to ensure you receive the necessary link as quickly as possible.
Acting promptly will help ensure you have the link well before your scheduled assessment time.