Multiverse

Accessing Customer Success Support for Your Apprenticeship Programmes

Improved Employer Support Offering

Overseeing Apprenticeships

How to see Apprentice Projects

The emails a line manager receives during their team member's Multiverse journey — when each one arrives, what it contains, and what to do if one seems to be missing.

Line Manager Email Notifications: What to Expect and When

How to navigate the LPD to understand apprentices' status and progress

Using the Learner Performance Dashboard

Introducing Instant Feedback

How to support apprentices within the organisation

Tips for Supporting Apprentice Success

Getting Started with the Apprenticeship Service for levy-funded apprenticeships

I am having trouble accessing the Apprenticeship Service

How can I see how much Levy Funding we have available?

How can I check if Multiverse has 'cohort permissions' on the Apprenticeship Service?

Why is an apprentice appearing as 'overdue' on the Apprenticeship Service?

How can I locate missing apprentices on the Apprenticeship Service platform?

How to 'Stop' a learner on the Apprenticeship Service portal

How to access your Apprenticeship Service account, view funds and manage learners

Navigating the Apprenticeship Service

Where does an apprentice need to work?

What type of employment contract does an apprentice need?

Can an apprentice be enrolled in other learning while completing an apprenticeship?

Articles relating to UK apprenticeship funding rules

Complying with Levy Funding Rules

How should employers understand the Functional Skills requirements?

Do I need to sit Functional Skills exams during my apprenticeship?

Understanding Functional Skills Requirements

Functional Skills

A guide for employers on managing apprentice status changes, including the First 42 Days (probation), Withdrawals, and Breaks in Learning (BILs).

Learner Retention: First 42 Days, Withdrawals, and Breaks in Learning

What happens if a learner is Changing Employers?

Apprentice Status Management

Explains what happens to your apprenticeship account during and after a Break in Learning (BIL). Covers your progress, your Off-the-Job (OTJ) hours, completed modules and projects, what changes when you…

What Happens to Your Account During and After a Break in Learning (BIL)

Guidance for apprentice changes in circumstance

On-Programme Changes

What is the 'Gateway' meeting?

What support is available to apprentices during their EPA period?

What is the EPA Resit/Retake Process?

Information relating to key apprenticeship milestones

End of Apprenticeship Milestones

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