We’re committed to ensuring all our partners achieve their apprenticeship goals and drive real business impact. Part of that means ensuring you have the resources and insights needed to make your programmes a success. Here's an overview of the support available to you:
The Learner Performance Dashboard: Your Window into Apprentice Progress and Performance
The Learner Performance Dashboard provides you with real-time visibility into apprenticeship progress. This tool allows you to gain invaluable insights into how your Multiverse apprentices are applying their skills and making a real impact within your organisation. With the dashboard, you can:
View OTJ hours, attendance and key dates
Pinpoint exactly where learners might need extra support, helping you balance their role and learning time effectively.
Review the projects that your learners are working on to identify how they are applying their skills and where they can add more value to your organisation.
Learn more about how to use the Learner Performance Dashboard here.
The Support Hub: Your Go-To Knowledge Base
Our comprehensive Support Hub is packed with articles designed to assist you, your apprentices and their managers with common questions throughout the Multiverse journey.
Employer-specific articles can be found in the Employer section of the Help Centre.
Top tip: log in to your Multiverse account in a separate window to ensure articles are tailored to you.
Partnering with Customer Success: A Dedicated Team at Your Fingertips
We've evolved our on-programme Customer Success approach, moving from a single Customer Success Manager to a dedicated team of specialists – your Portfolio Customer Success Team. This approach brings together individuals with diverse expertise, providing you with a wider pool of knowledge and experience so that you receive the right support exactly when you need it. You’ll get:
Faster and More Flexible Support: This structure is designed for efficient support with a 24-hour response time.
Proactive Engagements and Guidance: Delivering proactive insights and guidance to help you maximise the value from your Multiverse programmes.
Consistent Value Delivery: Our focus remains on driving impact for your organisation, with this new model allowing us to scale our expertise and provide high-quality support.
How do I contact the Customer Success Team?
If you can't find what you're looking for in the Support Hub or require any other assistance, our Customer Success team is ready to help. You can reach us via email at [email protected].