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How can I locate missing apprentices on the Apprenticeship Service platform?

Updated yesterday

If you're having trouble locating an apprentice on the Apprenticeship Service portal, here are a couple of things to check:

1. Check for Pending Approvals:

The apprentice's request might be awaiting your action within the Apprenticeship Service. Here's how to verify:

You should find a cohort reference from Multiverse Group Limited here if an apprentice is waiting for your approval. If this reference isn't present and you still can't find the apprentice, please reach out to our support team for further assistance.

2. Confirm the Apprentice Has Been Added:

It's also possible that the apprentice hasn't been added to the platform yet.

If you've reviewed the "Ready to review" area and the apprentice is still not listed, please contact our support team. They can help investigate and ensure the apprentice is correctly added to the system.

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