A successful and impactful launch for your Multiverse apprenticeship programme relies on ensuring the necessary technical environment is prepared. Providing learners with the required software and system access from the beginning is fundamental to enabling their full participation and maximising the benefits of the programme for your organisation.
This guide outlines the key software and access requirements that need to be addressed to ensure technical readiness.
Key Software and Access Stages
Review the requirements in the table below, ensuring that all can be accessed and will be available for apprentices as they begin the programme:
Tool | Details | Implementation Notes |
Learners must have access to a dedicated computer during the programme. | Equipment must be available for the duration of the programme. | |
Video conferencing software used for delivery sessions (including Flying start) | Allowlisting
https://check.multiverse.io to test access | |
Access to the entire multiverse.io website and sub-domains.
Allowlisting *.multiverse.io will cover all of these - specific domains can be found here. | Allowlisting
https://check.multiverse.io to test access | |
Ensure that key emails are explicitly allowed within your email system.
Adding @multiverse.io to the safe sender list will ensure our all of our communications will be received without issue - specific email addresses can be found here. | Allowlisting | |
All compliance/regulatory documents are hosted on e-forms via PandaDoc. | Allowlisting - no account required | |
Access core videos that are embedded within modules on our platform. | Allowlisting - no account required | |
Access additional content relating to the content being taught on the programme. | Allowlisting | |
Google Drive / Sharepoint | For additional learning materials to be shared by coaches. | Allowlisting / Installation |
Google Workspace / Microsoft Office | Preferred suite to be able to complete the work outlined in the modules. | Allowlisting / Installation |
Calendly is a cloud-based scheduling software that allows learners to schedule meetings with their coach. | Allowlisting - no account required | |
Articulate is a third party we use to host our Apprentice Manager onboarding module. Please ensure SCORM files are not blocked. | Allowlisting | |
Platform for apprentices to upload work based projects, as opposed to sending via email.
No account required, a unique link will be provided by the coach when needed. | Allowlisting | |
Proctor Exam | Chrome browser extension required for Functional Skills exams (requirement of external exam board).
Only required if learners will be carrying out functional skills. | Installation |
🖱️Stage 1: Core Platform Connectivity
Verification of your organisation's network connectivity to the essential Multiverse learning platform and integrated services is required.
Action: Utilise the Multiverse Access Checker tool at
https://check.multiverse.ioto test connectivity. Any issues flagged by the checker will need to be investigated and resolved to ensure seamless access to the core platforms and video conferencing used for live sessions.Ensure you run the 'Video Connectivity Test' to check compatibility with Multiverse Video Conferencing.
📩 Stage 2: Essential Communication Allowlisting
Reliable receipt of critical programme communications from Multiverse is necessary for both apprentices and internal administrators.
Action: Ensure that Multiverse email addresses and domains are allowlisted within your organisation's email security systems (spam filters, firewalls). This includes:
Emails from the
@multiverse.iodomain (especially[email protected]and[email protected]).All Multiverse web domains (
*.multiverse.io).Access to PandaDoc domains/IPs for programme documentation should also be confirmed.
📟Stage 3: Programme-Specific Software Access
Each Multiverse programme has specific software or tool requirements tailored to the curriculum and skills being developed. These requirements are in addition to the core platform access requirements.
Action: Identify the specific Multiverse programme(s) your apprentices are undertaking. Refer to the dedicated articles linked below for detailed lists of the software, tools, and access required for each programme category. Follow the provided installation guides, allowlisting instructions, and configuration steps to ensure the required software, tools, or platforms are accessible from the apprentices' work environment. Testing any provided links or URLs is recommended to confirm access.
Programme |
✅Stage 4: Technical Readiness Confirmation
A formal confirmation that all necessary software and access requirements have been addressed is required to ensure the organisation is technically prepared for the programme launch.
Action: Complete the Software Requirements Sign-Off process as guided by your Multiverse contact. This process serves as a formal confirmation that the technical prerequisites for the programme are met.