Multiverse hosts learning sessions using video conferencing software that is integrated into the learning platform. This guide is designed to support clients and their IT teams in preparing the organisation’s network configuration, ensuring learners have a seamless experience.

To test connectivity and functionality, please run a video connectivity test by clicking ‘run test’ on the tool available at: check.multiverse.io. If the test is successful - no further action is required!

To ensure your learners’ delivery sessions run smoothly on our platform in the coming weeks and months, please work with your IT teams to take the following actions. If apprentices' devices use a VPN, the VPN provider will also need to action the following to allow access to the required domains. Alternatively, please ensure your VPN configuration allows access, or advise learners to connect to the platform with the VPN disabled.
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Whereby servers don't currently have a static range of IP addresses. We can provide a list of current server IPs to our annual an enterprise customers upon request. Please request this from your account executive as required.

We require this as we don't have a static range of IP addresses, so opening 443 to all TCP and UDP traffic is a quicker and simpler solution. Connections are initiated in the outbound direction. There is no requirement for ports to be open inbound, and there are no port forwarding requirements. The following information can be set as outbound rules only.