Summary
Being told you are not eligible, or seeing a lower match than you hoped for, does not always mean the end of your application. Some outcomes can be reviewed again if you have more information to share. Others cannot be changed, because they are based on fixed rules rather than a judgement call. This article explains which is which, so you know what to expect before you contact us.
Questions | Answers |
Question: My result was affected by my existing skills or qualifications | Answer: This is not something we can review again. If your prior learning or existing qualifications already cover a large part of the programme content, funding rules mean you cannot enrol using an apprenticeship levy. This is a funding rule, not a judgement about your ability. If you still want to do the programme, your employer may be able to fund it commercially instead of through the levy. Speak to your Apprentice Manager about this option. |
Question: My result was affected by right to work or funding eligibility | Answer: This can be reviewed again. If you believe you do meet the right to work or funding eligibility requirement, contact us with written proof, for example a document confirming your right to work status. We will review your case again once we have this evidence. |
Question: My result was affected by a required condition for this programme | Answer: This may be reviewed again, depending on the reason. Some programmes have required conditions related to your current role, because the programme needs to apply directly to your day-to-day work. If you believe your role does meet the condition, contact us with clear, specific evidence, for example written confirmation from your manager describing your actual day-to-day duties. General reassurance without evidence is not enough for us to review your case again. |
Question: My maths or English evidence was not accepted | Answer: This does not usually affect your place. Many candidates are still accepted and complete their Functional Skills qualifications alongside the programme, with support from Functional Skills coaches. For what counts as acceptable evidence, see Functional Skills Evidence Requirements. |
Question: A specific programme, such as AI Solutions Builder (AISB), is not available to me | Answer: This is not something we can review or overturn. Some programmes have fixed eligibility set at programme level, and availability can also depend on your employer's agreement with Multiverse. This is not an error, and it is not something we can unlock. Speak to your line manager about other programmes that may be a good fit. |
Question: My result showed a lower match to the programme, but I was not rejected | Answer: This is not something to appeal, because you have not been blocked from starting the programme. A lower match reflects how closely your current role lines up with the programme content, not a required condition. If you have questions about your match, discuss this with your Apprentice Manager, who can help you understand how to get the most from the programme. |
Question: I believe a specific answer I gave was wrong, and it affected my recommendations | Answer: Contact us and explain which answer you believe was incorrect, for example if you underestimated your available time or misjudged a skill level. We can update specific answers in some cases and re-run your recommendations. This is not available for every situation. If we can resolve it this way, you will not need to withdraw and start again. For anything this article does not cover, contact the Multiverse Support Team directly and they will confirm the right next step. |
Question: How will I hear back? | Answer: We contact you by email with the outcome of any review, along with the reasoning behind the decision. |