What Can Change After Submission
Once the candidate submits an application on The Platform, the application is locked. The candidate cannot edit it. The rules below set out what Multiverse can and cannot change.
Type of answer | Can it be changed? |
Eligibility answers, for example working hours, contract length or funding details | Yes, in some cases. Contact the Multiverse Support Team through the support chat with evidence, and the team can review the answer. |
Answers about the role and skills, which make up the fit score | No. These answers cannot be changed. |
Answers about duties | No. These answers cannot be changed. |
Answers about prior learning | No. A prior learning decision is final. |
A Limited Fit does not stop the candidate from applying. See How to Read Your Programme Matcher Results and Choose a Programme.
How to Ask for a Review
If the candidate thinks a decision about eligibility is wrong, contact the Multiverse Support Team through the support chat. Explain what is wrong and share any evidence, for example a contract that shows the working hours. Some decisions are final and cannot be appealed, such as those for duties or prior learning. The team confirms whether a review is possible.
For the full list of what can be reviewed, see Can I Ask for My Application Outcome to Be Reviewed?
How to Change Programme
If the candidate wants a different programme, contact the Multiverse Support Team and ask for a programme switch. The team confirms whether the candidate needs to withdraw and restart with a different invitation link. Do not delete the account unless the team asks. Account deletion removes all progress and can fail where Education and Skills Funding Agency (ESFA) rules require data to be kept.
For the steps, see How to Withdraw and Restart Your Multiverse Application.
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: Can I edit my application after I submit it? | Answer: No. A submitted application cannot be edited by the candidate. If an eligibility answer was wrong, contact the Multiverse Support Team with evidence and the team can review it. |
Question: Can the Multiverse Support Team change my answers about my role and skills? | Answer: No. Answers about the role and skills make up the fit score and cannot be changed. The candidate can still apply with a Limited Fit. |
Question: I entered the wrong working hours. What should I do? | Answer: Contact the Multiverse Support Team through the support chat and share evidence of the correct hours, for example a contract. Working hours are an eligibility answer, so the team can review them. |
Question: Can I send extra documents after I submit? | Answer: Only as part of a review of an eligibility answer, or if Multiverse asks for more information. Multiverse contacts the candidate directly if anything is needed. |
Question: Should I delete my account and apply again? | Answer: No, unless the Multiverse Support Team asks. Deletion removes all progress, risks missing the cohort deadline, and can fail where ESFA rules require data to be kept. |