Being told your application was not successful can feel like the end of the road. In many cases it is not. A "not successful" decision and a "rejected" application mean the same thing. This article uses "rejected" throughout.
A rejection applies to the application you submitted. It is not a comment on your ability. What you can do next depends on the reason. Some reasons can be fixed. Some decisions are final. The Multiverse Support Team can tell you which applies to you.
If you were told you are not eligible, or a programme is not showing for you, see Can I Ask for my Application Outcome to be Reviewed? If you said you were not ready to commit, so you were not put on a programme, that is not a rejection. See What happens after I express interest in a Multiverse programme?
What a rejected application means
A rejected application means the programme you applied for is not going ahead as things stand. Rejections happen in more than one way.
Some rejections are automatic, based on the details in your application.
Some are decided by your employer.
Some are decided by Multiverse.
The reason matters, because it affects what you can do next.
How you find out you have been rejected
If you received an email, the reason is usually included, and some emails contain a link to resubmit. Other rejections do not send an email at all. If you did not receive one, or the reason is unclear, check your application status on your homepage and contact the Multiverse Support Team.
Sometimes an application no longer appears on your homepage. This does not always mean it was rejected. Contact the Support Team to confirm what has happened.
Common reasons an application is rejected, and what you can do
The list below covers the most common reasons and the usual next step. If a rejection was caused by a mistake in the eligibility details you entered, you can often correct it without starting over.
Not enough of the duties for your programme could be confirmed. Each programme has its own duties, and enough of them must be confirmed between your answers and your manager's. This decision cannot be appealed. If your role does not cover enough of them, we recommend you ask the Multiverse Support Team for a programme switch to one that fits your role better.
You have too much prior learning for the programme. Prior learning is what you already know and can do. Apprenticeship funding rules say an apprenticeship must teach you significant new knowledge, skills and behaviours, and your answers showed that you already have too much of what this programme covers. This decision is final and cannot be appealed. The Support Team can tell you what your options are.
Your working hours or contract length did not meet the programme requirements. If the details you entered were wrong, such as your weekly hours, contact the Support Team to correct them. If your actual hours or contract genuinely do not meet the requirement, this is an eligibility matter. See Can I Ask for my Application Outcome to be Reviewed?
You have another apprenticeship or commitment that overlaps. You can usually apply again once you are free to start.
Your employer did not approve the application. Some employers have an additional approval process of their own. This decision sits with your employer, not Multiverse. Speak to your HR or apprenticeship team.
You do not meet a fixed rule, such as a relevant completed degree, your age, or funding rules. Some of these are final and some are not. See Can I Ask for my Application Outcome to be Reviewed?
An automatic check rejected your application, for example a location or contract edge case. This is rare. Contact the Support Team and explain your situation, so it can be reviewed manually.
How to reapply
A submitted application cannot be edited. If your application was rejected because of a mistake in the eligibility details you entered, contact the Multiverse Support Team to correct it. Do not assume the rejection is permanent.
You can usually only have one application at a time. An existing application can still block a second attempt, even one you made months ago. Reapplying often needs the Support Team to reset or reactivate your profile first. Your profile is the record of your account and application. In some cases you may be asked to delete your account and create a new one.
To switch to a different programme, contact the Support Team and ask for a programme switch. They will tell you if you need to start again with a different link.
For how to withdraw and restart, see How to Withdraw and Restart Your Multiverse Application.
Do not delete your account before speaking to the Support Team. This matters if you have a manager role as well as a learner role, or if your account is linked to a company. Deleting your account can remove things you need. These include your progress reviews, your access to the Manager Platform (where managers track their learners' progress), and the correct link to your employer.
If the intake for the programme has passed, reapplying may not be possible for that group of learners, known as your cohort. The Support Team can tell you your options.
Can you ask for the decision to be reviewed?
You cannot edit your application yourself. If you think a decision about your eligibility is wrong, contact the Multiverse Support Team, explain what you think is wrong, and share any evidence you have. Some decisions are final and cannot be appealed, such as those for duties or prior learning. The Support Team can tell you if that applies to you.
Frequently asked questions (FAQs)
Questions | Answers |
Question: My application was rejected. Does that mean I can never join Multiverse? | Answer: No, not always. Depending on the reason, you can often fix the cause and apply again. Some decisions are final, and the Support Team can tell you if that applies to you. |
Question: My application was rejected. Which other programmes can I apply for? | Answer: The programmes you can apply for depend on what your employer offers and on why your application was rejected. The Multiverse team can tell you the reason and talk you through the programmes available to you. Ask in the support chat, and give your full name, your company and the programme you applied for. |
Question: My application has disappeared from my homepage, or it shows as Awaiting approval. Does that mean I have been rejected? | Answer: Not necessarily. An Awaiting approval status usually means your application is waiting for employer approval or more information. If your application is no longer showing, contact the Multiverse Support Team to confirm your status. |
Question: Can I edit my application and submit it again? | Answer: No. A submitted application cannot be edited. If there was a mistake in your eligibility details, such as your weekly hours, contact the Multiverse Support Team to correct it, rather than starting over. |
Question: Do I need to delete my account to reapply? | Answer: No. Please do not delete your account unless the Support Team tells you to. If you need help with your application, contact them. Deleting your account can remove things you need, such as your progress reviews, Manager Platform access and the link to your employer. |
Question: My fit score was too low. Can I apply again? | Answer: A lower fit score, such as Limited Fit, does not stop you from applying, and it is not a rejection. You can still choose the programme. To see what your score means and the actions that can help, read How to Read Your Programme Matcher Results and Choose a Programme. If a programme was not offered to you at all, contact the Multiverse Support Team. |
Question: Who do I contact? | Answer: Contact the Multiverse Support Team through the support chat on the Multiverse Support Hub, the Multiverse help site at support.multiverse.io. You do not need to sign in. |