Being told your application was not successful can feel like the end of the road. In many cases it is not. A "not successful" decision and a "rejected" application mean the same thing. This article uses "rejected" throughout.
A rejection applies to the application you submitted. It is not a comment on your ability. What you can do next depends on the reason. Some reasons can be fixed. Some decisions are final. The Multiverse Support Team can tell you which applies to you.
Two similar situations are covered in other articles:
If you were told you are not eligible, or a programme is not showing for you, see What happens if I am told I am not eligible?
If it was a document you uploaded that was rejected, such as a maths or English certificate or photo ID, rather than your whole application, see My Maths and English evidence was rejected. What does this mean for my application?
What a rejected application means
A rejected application means the programme you applied for is not going ahead as things stand. Rejections happen in more than one way.
Some rejections are automatic, based on the details in your application.
Some are decided by your employer or line manager.
Some are decided by Multiverse.
The reason matters, because it affects what you can do next.
How you find out you have been rejected
If you received an email, the reason is usually included, and some emails contain a link to resubmit. Other rejections do not send an email at all. If you did not receive one, or the reason is unclear, check your application status on your homepage and contact the Multiverse Support Team.
Sometimes an application no longer appears on your homepage. This does not always mean it was rejected. Contact the Support Team to confirm what has happened.
Common reasons an application is rejected, and what you can do
The list below covers the most common reasons and the usual next step. If a rejection was caused by a mistake in the details you entered, you can often correct it without starting over.
Your initial maths or English assessment score was too low. This can usually be resolved by retaking the assessment to improve your score.
Your working hours or contract length did not meet the programme requirements. If the details you entered were wrong, such as your weekly hours, contact the Support Team to correct them. If your actual hours or contract genuinely do not meet the requirement, this is an eligibility matter.
See What happens if I am told I am not eligible?
You did not have the required maths or English qualifications when you applied. You can usually provide evidence, or complete these qualifications alongside the programme with support.
You have another apprenticeship or commitment that overlaps. You can usually apply again once you are free to start.
Your employer or line manager did not approve the application. This decision sits with your employer, not Multiverse. Speak to your employer or line manager.
You do not meet a fixed rule, such as a relevant completed degree, your age, or funding rules. Some of these are final and some are not. See What happens if I am told I am not eligible?
An automatic check rejected your application, such as an unrecognised work email address, or a location or contract edge case. Contact the Support Team and explain your situation, so it can be reviewed manually.
How to reapply
A submitted application cannot be edited. If your application was rejected because of a mistake in the details you entered, contact the Multiverse Support Team to correct it. Do not assume the rejection is permanent.
You can usually only have one application per programme. An existing application on your account can block a second attempt. Reapplying often needs the Support Team to reset or reactivate your profile first. Your profile is the record of your account and application. In some cases you may be asked to delete your account and create a new one.
Do not delete your account before speaking to the Support Team. This matters if you have a manager role as well as a learner role, or if your account is linked to a company. Deleting your account can remove things you need. These include your progress reviews, your access to the Manager Platform (where managers track their learners' progress), and the correct link to your employer.
If the intake for the programme has passed, reapplying may not be possible for that group of learners, known as your cohort. The Support Team can tell you your options.
Can you ask for the decision to be reviewed?
For most application decisions, the quickest way forward is to fix the cause and reapply, rather than to appeal. For example, you can retake the assessment, or send corrected documents, so your profile can be reactivated.
If you believe your application was rejected by mistake, contact the Multiverse Support Team and explain what you think is wrong. Some decisions are final, depending on the reason, and the Support Team can tell you if that applies to you.
Frequently asked questions (FAQs)
Questions | Answers |
Question: My application was rejected. Does that mean I can never join Multiverse? | Answer: No, not always. Depending on the reason, you can often fix the cause and apply again. Some decisions are final, and the Support Team can tell you if that applies to you. |
Question: My application has disappeared from my homepage, or it shows as Pending. Does that mean I have been rejected? | Answer: Not necessarily. A Pending status usually means your application is waiting for employer sign-off or more information. If your application is no longer showing, contact the Multiverse Support Team to confirm your status. |
Question: Can I edit my application and submit it again? | Answer: No. A submitted application cannot be edited. If there was a mistake in your details, contact the Support Team to correct it, rather than starting over. |
Question: Do I need to delete my account to reapply? | Answer: Sometimes, but do not delete it before speaking to the Support Team. If you have a manager role or a linked company, deleting your account can remove your progress reviews, Manager Platform access, and employer link. |
Question: My assessment score was too low. Can I try again? | Answer: Usually yes, by retaking the assessment. Contact the Multiverse Support Team, who can tell you how to retake it. |
Question: Who do I contact? | Answer: Contact the Multiverse Support Team through the support chat on the Multiverse Support Hub, the Multiverse help site at support.multiverse.io. You do not need to sign in. |