This article is for any Apprentice who has been told they are not eligible, or who cannot see a programme they expected. Being told you are not eligible does not always mean the end of your application.
Many situations can be resolved, and this article explains which ones. "Not eligible" covers several different situations. Some are temporary or fixable. A small number are final. Find the section below that matches your situation.
If your maths or English evidence was not accepted
A rejected maths or English submission does not usually affect your place. Many learners are still accepted and complete their Functional Skills qualifications alongside the programme, with support from Functional Skills coaches.
For what counts as acceptable evidence, see Functional Skills Evidence Requirements.
If you think your result was based on a mistake
Sometimes a Skill Scan result is affected by a misread question, or by details that were recorded incorrectly. If you think this has happened, contact the Multiverse Support Team and explain what you believe is wrong. For most programmes, your result can then be reviewed.
If a specific programme is not available to you
Some programmes have fixed eligibility set at programme level. The AI Solutions Builder (AISB) is one of these. If you do not meet the criteria during your Skill Scan, the programme is not offered, and this outcome cannot be reviewed or overturned.
Availability can also depend on your employer's agreement with Multiverse. A programme may not appear simply because your employer's account is not set up for it in the current period.
This is not an error, and it is not something support can unlock. If a programme is not available to you, speak to your line manager about other programmes that may be a good fit.
Quick guide: can this be reviewed?
The table below summarises the most common reasons and whether each one can be reviewed.
Reason you were told you are not eligible | Can it be reviewed | Your next step |
Your maths or English evidence was not accepted | Often, yes | Many learners are still accepted and complete these qualifications alongside the programme. |
You think your Skill Scan result was based on a mistake | Sometimes, yes | Contact the Multiverse Support Team, explain what you think is wrong, and ask for your result to be reviewed. |
The AI Solutions Builder (AISB) programme is not available to you. | No | This outcome is fixed at programme level and cannot be changed. Speak to your line manager about programmes that may suit you. |
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: I was told I am not eligible. Does that mean I cannot do an apprenticeship? | Answer: Not always. Many learners who are told they are not eligible at first are still accepted. A rejected maths or English submission, for example, does not usually affect your place.
Find the section above that matches your situation. |
Question: My maths or English evidence was rejected. Am I out? | Answer: No, in most cases. A rejected submission does not usually affect your acceptance. You can often provide other evidence, or complete the qualifications alongside your programme with support. |
Question: Why can I not see the AI Solutions Builder programme? | Answer: The AI Solutions Builder has fixed eligibility set at programme level. It may not appear if you do not meet the criteria, or if your employer's account is not set up for it. This cannot be changed by support. Speak to your line manager about other programmes. |
Question: I was found ineligible for a programme. Can it be appealed? | Answer: It depends on the programme and the reason. If you think a mistake was made, contact the Multiverse Support Team and ask for a review. For some programmes, such as the AI Solutions Builder, eligibility is fixed and cannot be overturned. |
Question: Who do I contact about other programmes that might suit me? | Answer: Speak to your line manager, or contact the Multiverse Support Team through the support chat on the Multiverse Support Hub. You do not need to sign in. |