Overview
Answering the initial set of questions about skills, role and career goals is the first step in joining a Multiverse Applied Learning programme. After the candidate submits their answers, several stages follow before the programme officially starts. This article walks through each stage of the journey, what the candidate can expect, and what to do if anything stalls.
This guidance applies to the candidate on the Diagnose and Prescribe (DP) journey, which is the standard route for most new starters. The candidate on a non-DP journey should follow the instructions provided by the Client Value Partner (CVP).
The Journey: Five Stages
Stage 1: The Candidate Answers the Initial Questions
The candidate clicks a personal invitation link sent by email and answers a short series of questions about current skills, role context and career goals.
Each invitation link is personal to the candidate and covers a specific group of programmes. The candidate may receive more than one link, and must use the links sent directly to their email. Only one application can be open at a time, so the candidate must withdraw the current application before starting a different set of questions.
Stage 2: The Candidate Receives Programme Recommendations
The Platform analyses the candidate's answers and presents a Programme Recommendations page through the programme matcher. Each recommended programme shows a Role Fit Score: Strong, Good, Partial, or Limited. The score reflects how well the current role of the candidate supports the practical Applied Learning required for that programme.
The candidate can review the Compatibility Rationale and Actionable Insights for each programme before making a choice.
For a full explanation of fit scores, see Understanding Your Programme Recommendations.
Stage 3: The Candidate Applies, or Pauses for Later
There are two possible paths at this stage.
Path A: The candidate proceeds to apply
The candidate selects a programme and is directed to the Commitment Page. On this page, the candidate confirms readiness and, where required, commits to addressing any Actionable Insights before the programme starts. Submitting on the Commitment Page completes the application.
Path B: The candidate pauses before applying
If the candidate is not ready to commit, the same invitation link can be used to return to the Programme Recommendations page at any time before submitting an application. Progress is saved automatically.
Stage 4: Multiverse Reviews the Application
Once the candidate submits an application, the status shows as Pending on the homepage of The Platform. The Multiverse Admissions Team reviews the submission and confirms the outcome.
Most applications are confirmed in the weeks leading up to the programme start date. The application may remain pending for any of the following reasons:
The Admissions Team requires further information from the candidate, the Apprentice Manager, or the Employer.
The Employer prefers to confirm all applicants together after the internal deadline.
The application is for a degree apprenticeship, which requires manual review by a Subject Matter Expert.
For full timing details, see When will I hear whether my application has been accepted?
Stage 5: The Candidate Receives the Join Code and Becomes an Apprentice
Once the application is approved, the candidate receives a welcome email containing a unique sign-up link and a 6-digit company code. This code is sometimes referred to as a join code or a company join code.
The candidate uses this code to:
Click the sign-up link in the welcome email.
Enter the work email address.
If the work email is not automatically matched to the employer, enter the 6-digit company code from the welcome email.
Set a password and verify the account.
Access The Platform and begin onboarding ahead of Flying Start.
From this point, the candidate is now the Apprentice. The Flying Start session is the formal enrolment event where the Apprentice meets the Coach and begins the Applied Learning programme.
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: The candidate answered the initial questions but did not apply at the time. How does the candidate restart? | Answer: The candidate can return to the same invitation link sent by email. The link returns the candidate to the Programme Recommendations page, where an application can be submitted. If the link no longer works, the candidate must contact the Multiverse Support Team to request a replacement link. |
Question: The candidate wants to apply for a different programme than the one originally chosen. What should the candidate do? | Answer: If the candidate has not yet submitted an application, a different recommended programme can be selected directly from the Programme Recommendations page. If the candidate has already submitted, the application must be withdrawn first. To then apply through a different group of programmes, use another invitation link from the original email. For full steps, see How to Withdraw and Restart Your Multiverse Application. |
Question: Where does the Apprentice find the join code? | Answer: The join code is the 6-digit company code included in the welcome email sent by Multiverse once an application is approved. Check the email inbox and the spam or junk folders. If the welcome email cannot be found, contact the Multiverse Support Team. |
Question: What is the difference between a join code, a company join code, and a 6-digit company code? | Answer: They are the same thing. The 6-digit company code is the official term used during sign-up. Some communications refer to it informally as a join code or a company join code. |
Question: The application has been Pending for several weeks. Who should the candidate contact? | Answer: First, check the homepage of The Platform for the current application status. If the status is still Pending and the expected programme start date is approaching, contact the Multiverse Support Team with the email address used during application and the name of the employer. |
Question: The candidate no longer wishes to proceed. What should the candidate do? | Answer: For DP applications, the candidate can withdraw directly from the User Home Dashboard without contacting the Support Team. For full steps, see How to Withdraw and Restart Your Multiverse Application.
For non-DP applications, or to withdraw from a programme already in progress, contact the Multiverse Support Team. |