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Receiving Multiverse Emails: Troubleshooting
Receiving Multiverse Emails: Troubleshooting

Troubleshooting steps if you are not receiving expected communications from Multiverse.

Updated over a week ago


This article outlines troubleshooting steps for when you are not receiving expected communications from Multiverse. These communications could include welcome emails, training plans, and calendar invites for delivery sessions. Ensuring you receive these emails is essential for a smooth and informed apprenticeship experience.

Troubleshooting Guidance for Missing Multiverse Emails

Confirm Your Registered Email Address

To verify that your email details are accurate and up-to-date, please follow these steps:

  1. Log in to Your Apprentice Homepage: Start by navigating to the Multiverse Platform.

  2. Access Home Section: Once logged in, click on 'Home' from the main dashboard.

  3. Navigate to User Settings: In the top right-hand corner of the Home page, click the person icon and select 'User settings'.

  4. Check Personal Info: Here, view the email address linked with your account under 'Personal info'. If you need to make any updates, edit the field and click 'save changes' to finalize.

Ensure Multiverse Emails Are Allowlisted

It is possible that emails from Multiverse are being blocked by your company’s security systems and firewalls. An 'allowlist' is a list of approved entities (such as email addresses, IP addresses, domain names, or applications) that are permitted to bypass particular security protocols. You should be able to check/request allowlisting with your company's IT department.

Need further Support? If you have tried the steps above and are still not receiving emails, or you believe you are receiving emails in error, please get in touch with our Support Team who will be happy to help. You can contact the Support Team by starting a conversation via the chat widget in the bottom right-hand corner of this page.

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