Overview
This article outlines troubleshooting steps for when you are not receiving expected communications from Multiverse. These communications could include welcome emails, training plans, and calendar invites for delivery sessions. Ensuring you receive these emails is essential for a smooth and informed apprenticeship experience.
Troubleshooting Guidance for Missing Multiverse Emails
Confirm Your Registered Email Address
To verify that your email details are accurate and up-to-date, please follow these steps:
Log in to Your Apprentice Homepage: Start by navigating to the Multiverse Platform.
Access Home Section: Once logged in, click on 'Home' from the main dashboard.
Navigate to User Settings: In the top right-hand corner of the Home page, click the person icon and select 'User settings'.
Check Personal Info: Here, view the email address linked with your account under 'Personal info'. If you need to make any updates, edit the field and click 'save changes' to finalize.
Ensure Multiverse Emails Are Allowlisted
It is possible that emails from Multiverse are being blocked by your company’s security systems and firewalls. An 'allowlist' is a list of approved entities (such as email addresses, IP addresses, domain names, or applications) that are permitted to bypass particular security protocols. You should be able to check/request allowlisting with your company's IT department.