Your Fastest Path to Answers: Meet Atlas
At Multiverse, your learning journey is our top priority. We know that questions come up on your apprenticeship - from quick logistical queries to complex coding problems. You need the right answer from the right person, without the guesswork.
That's why your first stop for any question is Atlas - your intelligent guide, providing you with instant, 24/7 answers to common questions.
How to Get the Support You Need
Getting help is now simpler than ever. Just start with Atlas.
You'll have access to Multiverse Atlas once your onboarding period begins.
Atlas can be found on every page of your learning platform, often in the top right navigation. Look for a button that says 'Ask Atlas' or the Atlas logo.
How will Atlas help me?
Think of Atlas as your personal concierge. It’s designed to provide you with an immediate answer or seamlessly connect you to the right person or resource, so you only have to ask once. No more wondering who to contact or waiting for a response. Just fast, accurate support.
What's Your Question About? | Start with Atlas (24/7 Instant Support) | Connecting with Our Support Resources |
🗓️ FAQs, Logistics & Account Troubleshooting e.g., "When will I receive my training plan?" or "I can't access my resources." | Atlas has instant answers to a huge range of FAQs. For account-specific issues, it can begin the troubleshooting process immediately. | If your issue needs more help, Atlas will smoothly connect you to our support bot for further troubleshooting or directly to a team member if a human touch is needed. |
💻 Technical Learning Support e.g., "Can you help me debug this Python script?" or "Explain this concept from Module 2 again." | Atlas is trained on your programme content and can help with domain-specific technical questions, acting as your first pair of eyes on a problem. | If you're still stuck, Atlas will help you book a 1:1 session directly with an instructor to dive deeper (live from 7th October). |
🚀 Coaching & Application e.g., "I'm struggling to find ways to apply Module 4 in my job." | Atlas can act as a sounding board, helping you set goals, brainstorm ideas, and find strategies for applying your learning to your role. | For ongoing development, Atlas will guide you to your Coach. Of course, you can always contact your coach directly via Coach Chat. |
The Best of Both Worlds
With Atlas, you're not choosing between AI and a human. You're getting a smarter, faster system that brings you the best of both.
One Place to Start: No more confusion. Ask Atlas anything.
Instant Answers: Get immediate help for common questions, 24/7.
Smart Handoffs: Always get to the right resource or person without repeating yourself.
Our incredible team of coaches, instructors, and support staff are more accessible than ever before. Atlas is simply the new front door—your single entry point to the world-class human support you know and trust.
Have a question? Ask Atlas.
A note on sensitive, personal support
For sensitive and personal matters, our dedicated human teams are always your direct point of contact. You can contact your coach directly via Coach Chat; our dedicated ALN team at [email protected] for support with additional learning needs; or our safeguarding team at [email protected] for wellbeing concerns.