Purpose of the Line Manager Dashboard
The Line Manager Dashboard is a centralised tool on The Platform designed to provide Line Managers with the data-driven insights necessary to support the Apprentice throughout their journey. By monitoring progress through The Platform, Line Managers ensure that Applied Learning translates directly into business impact.
Centralised Progress Tracking: The Line Manager Dashboard provides a single view of the learning schedule, current projects, and support status for the Apprentice.
Proactive Support Alerts: Status flags within The Line Manager Dashboard notify The Line Manager if the Apprentice is falling behind, enabling early intervention.
Data-Driven Coaching: The Line Manager can view submitted projects and coaching engagement to facilitate more meaningful progress discussions.
Mandatory Metric Monitoring: The Line Manager can track progress against mandatory Off-the-Job (OTJ) learning hours and key programme dates.
Instructions for Accessing the Line Manager Dashboard
The Line Manager can access the Line Manager Dashboard via this URL:
Dashboard Demo
Access to the Line Manager Dashboard is an automated process managed by The Platform. The Apprentice provides the contact details for The Line Manager during the application phase. Once the Apprentice is approved to begin their programme, The Line Manager automatically receives a welcome email containing a secure account setup link.
Welcome Email Missing or Link Expired?
The welcome email is the key to dashboard access — an account cannot be set up without it. It is sent automatically once the Apprentice is approved to begin their programme. If it has not arrived, work through these steps:
Check spam and junk folders — including any "Other" or quarantined-mail folders in the mailbox.
Check corporate email filtering — company email security is the most common cause of missing notifications. The organisation's IT team may need to release the message or allowlist emails from Multiverse.
Confirm the contact details — the welcome email is sent to the manager contact details the Apprentice provided. If The Line Manager has changed role or email address, the Apprentice can update the details by following How to change your Line Manager.
Contact the Multiverse Support Team — the team can re-send the welcome email, or issue a fresh activation link if the original has expired.
For a full guide to the emails The Line Manager receives — including this welcome email and when each one is sent — see Line Manager Email Notifications: What to Expect and When.
Troubleshooting Missing Apprentices in the Dashboard
If the Apprentice is not visible within the Line Manager Dashboard, it is usually due to specific status requirements or technical configuration issues on The Platform.
Prerequisites for Apprentice Visibility
Flying Start Onboarding: The Apprentice will only appear in the Line Manager Dashboard after attending their initial onboarding session, known as Flying Start. This session transitions the Apprentice to "On Programme" status.
On Programme Status: The Platform must reflect an "On Programme" status for the profile to sync with the view of The Line Manager.
Enrolment Confirmation: Visibility is dependent on the Apprentice signing their training plan and completing full enrolment.
Technical Troubleshooting Steps
Verify Role Settings: The Line Manager should confirm they are logged in using the correct role via the role switcher in the top-right corner of The Platform.
Browser Maintenance: The Line Manager should clear the browser cache and cookies, then log out and log back in.
Apprentice Assignment: The Line Manager should confirm with their organisation’s administrator that the Apprentice is correctly assigned to their specific manager account.
System Sync Time: Note that it may take up to 24 hours for The Platform to reflect status updates (such as the completion of Flying Start).
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: What should a Line Manager do if the welcome email is missing or the link has expired? | Answer: Work through the "Welcome Email Missing or Link Expired?" steps above: check spam/junk, check corporate email filtering, confirm the contact details are current, then contact the Multiverse Support Team for a re-send or a new activation link. |
Question: Why is a specific Apprentice not appearing in the Line Manager Dashboard? | Answer: The Apprentice may not have completed their Flying Start onboarding session, or their status may not yet be updated to "On Programme" on The Platform. |
Question: How can a Line Manager track an Apprentice who has withdrawn or is inactive? | Answer: The Line Manager can use the Learner Performance Dashboard (LPD) and enable the "Show inactive apprentices" option to view data for Apprentices who are no longer active. |