Multiverse Atlas is an AI assistant developed by Multiverse to support you with learning and professional development throughout your apprenticeship. It is designed to provide an accessible, always-available, and instant source of information and ensure every learning opportunity is enhanced.

This article will give you an overview of a new feature: Coach Chat.

Coach Chat is a new feature that’s designed to facilitate direct communication between you and your Coach. Embedded across every page of the learning platform, it enables seamless, topic-organised messaging for guidance and support, complementing the AI-driven assistance provided by Multiverse Atlas.

Coach Chat and Multiverse Atlas work together to support your learning journey. Multiverse Atlas is an AI learning assistant that provides instant answers and guidance. Coach Chat supplements Multiverse Atlas by enabling direct communication with your Coach when Multiverse Atlas may not have the necessary context or when you need additional assistance.

You would use Coach Chat whenever you need to speak directly to your Coach, particularly when you have questions related to your apprenticeship that can’t be instantly solved by Multiverse Atlas. Remember, for any troubleshooting requests or queries about adjacent offerings such as community events or functional skills, you should continue to use the Support Hub.

Yes. Coach Chat is designed to replace other communication channels like email, Slack, or WhatsApp for your interactions with your Coach. It should be considered the primary method of communication, however, we do recognise that there may be some instances where other tools are required (for example email, if you need to copy your manager into a message).

To access Coach Chat, find the chat widget located on every page of the learning platform. This widget provides a central point for both Multiverse Atlas and Coach Chat, consolidating all interactions into a single, streamlined experience.

To start a new chat with your Coach, click on the chat widget, then select their name and then start a 'new topic'. This allows you to initiate a conversation about a specific subject, similar to starting an email thread.

Yes. Simply drag and drop the file or image that you would like to send into the message. You can also browse files by clicking on the + icon.

You should expect the same response time from your Coach as you currently experience through email; when they are next available within 24 hours, rather than an immediate response. The chat application is designed to maintain consistent communication standards already established.

You will receive a notification badge on the chat widget if you are on the learning platform and have unread messages. Additionally, you will receive daily email roundups listing the number of unread messages in your chat if there are any.

In the first release of the chat application you can only communicate with your Coach. However, in future releases, we intend to expand this feature to include communication with other Apprentices.

Currently, there isn’t an option to customise chat settings or notifications. However, future releases of the app are expected to include these customisation options.

Currently, you can provide feedback or suggestions for future development within the app itself. Click on the menu icon then ‘Leave feedback’.

Yes, chat conversations are retained by Multiverse in order to provide audit capabilities in case of any misuse or issues. See below for more information about data collection, retention and our acceptable use policy.

You can help to reduce the amount of information that we hold on you by limiting the amount of personal data that you enter into Coach Chat to what is necessary for your purpose.

Types of personal data include information about your work or academic performance, information about your health, any disability accommodations you may have or need and your feelings or opinions. While at times it may be necessary to share personal information, avoid sharing personal data where at all possible, and consider alternative channels, such as email, for sensitive information.

To help improve this feature over time, Multiverse gathers data, including personal data, that you or your Coach may enter into Coach Chat. As always, you have rights relating to our retention of information about you. See the Multiverse Privacy Policy for more information about how to exercise these rights.

At all times, comply with your company’s policies, procedures, and guidelines. Please refer to your organisation’s guidelines related to appropriate sharing of business information.

Users must not commit an offense or violate their own organisation’s policy while using Multiverse systems. This includes, but is not limited to, using our systems for:

Multiverse reserves the right to monitor, block, and report access to such contravening material.

Additionally, keep your credentials secure. Users should not let anyone else use their login or attempt to log on as someone else.

Please note: Coach Chat should not be used for disclosing safeguarding concerns - you should use existing channels for this.