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Delivery Session Invites: Troubleshooting Guide
Delivery Session Invites: Troubleshooting Guide

Troubleshooting steps for apprentices who are not receiving calendar invites for delivery sessions

Updated over a week ago

Overview

For apprentices engaged in the Multiverse program, delivery sessions are a crucial component of the learning experience. It is essential for each apprentice to have access to these sessions to ensure they reap full benefits from the program. This article guides apprentices on how to manage and troubleshoot calendar invites to ensure they are aware of when these sessions will take place.


Troubleshooting Missing Calendar Invites

If you cannot locate calendar invites, check your spam folder and verify the email you registered with.

Check Spam Folders

Calendar invites may be mistakenly filtered into your spam folder. Check your spam or junk email folder to ensure you haven't missed any crucial invites.

Verify Your Registration Email

It’s vital to confirm that the email used during program registration is correct, as this is where all delivery session invites will be sent.

Confirming Your Registered Email Address

To ensure your email details are accurate and up to date, follow these steps:

  1. Log in to Your Apprentice Homepage: Access this by navigating to the Multiverse Platform.

  2. Access Home Section: Once logged in, click on 'Home' from the main dashboard.

  3. User Settings: In the top right-hand corner of the Home page, click the person icon and select 'User settings'.

  4. Check Personal Info: Here, you can view the email address linked with your account under 'Personal info'. If updates are needed, edit the field and click 'save changes' to finalize any changes.

Note: If you update your email address on the Multiverse platforms, be aware that any delivery session invites sent to the previous email will be cancelled. New invites should be sent to your updated email within an hour of making the change.


Frequently Asked Questions

What should I do if I receive no follow-up invites after updating my email address?

  • If you have not received new invites after updating your email address, ensure you allow up to one hour for the system to update. If you still do not receive any invites, verify your new email address for accuracy and check your spam folder.

Why are my invites going to my spam folder, and how can I prevent this?

  • Sometimes email systems misidentify new or automated senders as spam. To prevent this, add the email address from which the invites are sent to your email’s list of safe senders or contacts.

Can I receive invites to more than one email address?

  • Currently, invites are sent only to the registered email address on your Multiverse profile. Ensure that this email is one you regularly check. Optionally, you may forward emails from this account to another email if desired.

Need further help? If you have verified your email is correct and checked your spam, please get in touch with our Support Team who will be happy to assist you further. You can contact the support team by starting a conversation via the chat widget in the bottom right-hand corner.

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