This article covers common questions about setting up your account, technical issues while completing your application, and returning to your recommendations.
Setting Up Your Account
Questions | Answers |
Question: How do I create an account using an email address instead of a Google account? | Answer: You do not need a pre-existing password or a Google account. Click the invitation link sent to your email. The Platform will recognise that no account exists and will prompt you to set up credentials for the first time. |
Question: Can I change the order or phrasing of the application questions? | Answer: No. The order of questions is fixed to ensure a consistent experience for every candidate. The Platform uses branching logic to skip questions that are not relevant to you. Multiverse cannot change question phrasing outside of specified testing windows. |
Technical Issues
Questions | Answers |
Question: What should I do if The Platform returns an "Internal Server Error" or runs slowly? | Answer: Refresh the browser or open the link in an Incognito or Private window. If the issue persists, wait 15 to 30 minutes before trying the link again. |
Question: Why does my invitation link redirect to the account homepage instead of my application? | Answer: This happens when an application is already open. Only one application can be open at a time, so a second invitation link will not load until the current application is withdrawn. This is expected behaviour, not a fault. See Made a Mistake or Want a Different Programme? for how to withdraw. |
Question: How can I get a replacement invitation link? | Answer: First check the original email, which lists the invitation links that were sent. If a link is lost or not working, contact the Multiverse Support Team to request a replacement. |
Returning to Your Recommendations
Questions | Answers |
Question: How do I return to my Programme Recommendations before submitting an application? | Answer: Click the same invitation link. As long as your application has not been submitted, the link returns you to your previous progress. |
Question: Why am I only seeing a few programme options instead of everything Multiverse offers? | Answer: The Platform only shows programmes that your employer has selected for your current cohort. This ensures the skills you learn will be immediately supported by your Apprentice Manager and your company. Not every Multiverse programme is available through every employer.
If you believe a specific programme should be available and is not appearing, contact the Multiverse Support Team with the programme name and your employer's name. In some cases a programme must be manually added to your employer's configuration before it will appear.
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