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I haven't received my sign up email from Multiverse

What to do if your Multiverse sign up email has not arrived: how long it can take, where to look, how to get it resent, and what to do if your employer's IT system is blocking it.

If you are trying to access Multiverse for the first time and are waiting for an email that has not arrived, this article explains what to look for and what to do next.

The Email Multiverse Sends When Your Account Is Set Up

When your account is first set up, Multiverse sends an invitation email. Your employer, your Coach or the Multiverse team sets up the account, and this triggers the email. This includes candidates invited to complete the initial application questions and new Apprentices being onboarded onto a programme.

The invitation email contains a link that takes you straight into The Platform. Clicking the link confirms your email address. Multiverse does not send a separate verification email.

What to Do If You Cannot Find Your Invitation Email

The invitation email can take up to 20 minutes to arrive. If it has not arrived after 20 minutes, work through these steps.

  1. Check your spam, junk and quarantine folders. The sender is Multiverse.

  2. Search your inbox for multiverse.io to catch anything filtered into another folder.

  3. Confirm with your employer or your point of contact at Multiverse which email address your account was set up against. Emails sometimes go to a personal address rather than a work address, or the other way round.

  4. Ask the colleague or contact who set up your account to resend the invitation. They can do this from The Platform.

If you have completed all of these steps and the email still has not arrived, contact the Multiverse Support Team using the chatbot at support.multiverse.io.

Tell the Support Team:

  • The email address your account should be linked to.

  • Who set up your account (your employer, your Coach or the Multiverse team).

  • The name of your employer.

This information helps the Support Team find your account quickly and check whether the email was sent.

What If the Email Is Being Blocked by the Employer's IT System?

If multiple colleagues at the same employer are not receiving Multiverse emails, or if the IT team has flagged Multiverse messages as suspicious, the issue is likely an email security block rather than a missing email. For full guidance, including a request to forward to the IT team, see Didn't receive your Multiverse welcome email? Here's how to fix it.

Frequently Asked Questions (FAQs)

Questions

Answers

Question: I received an invitation email, clicked the link, and was then asked to verify my email. Should I expect a verification email?

Answer: No. Clicking the invitation link confirms the email address on the account, and Multiverse does not send a verification email. If you are stuck on a verification screen after clicking an invitation link, contact the Multiverse Support Team and describe exactly what you see on screen. A screen recording is the fastest way for the Support Team to resolve this.

Question: Some of my colleagues received the email and I did not. Is this a bug?

Answer: Not necessarily. The most common causes are an email filtered into spam or quarantine, an account set up against a different email address, or an employer email block. Work through the steps in "What to Do If You Cannot Find Your Invitation Email". If the email still has not arrived, contact the Multiverse Support Team.

Question: My company blocks external emails. Could that be the problem?

Answer: Yes, this is a common cause. See Didn't receive your Multiverse welcome email? Here's how to fix it for full guidance, including a request to forward to the employer's IT team.

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