This article explains what to do if you have made a mistake in your Multiverse application, or clicked the wrong skills scan link. The correct recovery path depends on which type of application you are on.
Which Recovery Path Applies to You?
Use the table below to find the right route
Your situation | Recovery path |
You are on a Diagnose and Prescribe (DP) application. | Withdraw your application yourself. See How to Restart Your Application or Switch Skills Scans. |
You are on a non-DP application, or the Multiverse Support Team has directed you to delete your account. | Delete your account and restart. See Deleting Your Account below. |
Withdrawing a DP Application (Self-Serve)
If the Apprentice is on a Diagnose and Prescribe (DP) application, the application can be withdrawn and restarted without contacting the Multiverse Support Team.
Important: Withdrawing removes the current application and cannot be undone. The Apprentice can withdraw at any time to restart the same skills scan or to switch to a different one.
For full steps, see How to Restart Your Application or Switch Skills Scans.
Deleting Your Account
Account deletion is separate from application withdrawal. It removes the entire Multiverse account and all associated data. The Apprentice should only delete their account if directed to do so by the Multiverse Support Team.
Important: Account deletion is permanent and cannot be undone. All application progress will be lost.
Step 1: Delete Your Current Account
Only complete these steps if the Multiverse Support Team has directed you to delete the account.
Log in to your Multiverse platform account using your credentials.
Navigate to the left menu or the profile menu in the top-right corner.
Select Account or User settings.
Click on Account settings.
Choose the option to Delete account.
Type the required confirmation phrase (for example, DELETE ACCOUNT). This phrase is case-sensitive.
Confirm the deletion by following the on-screen prompts.
Step 2: Start a New Application
Once the account has been deleted, the Apprentice can create a new one and reapply.
Create a new account on the Multiverse platform using the correct skills scan link.
Submit a new application with updated or corrected information.
If the Apprentice attended an open information session and clicked the wrong skills scan link, check the invitation email for the other skills scan links that were sent. Contact the Multiverse Support Team only if no link is available for the required programme.
Compliance and Data Retention
In some cases, account deletion may be restricted due to Education and Skills Funding Agency (ESFA) compliance requirements. Data reported to regulators — including proof of identity, funding eligibility evidence, and course evidence — may need to be retained for up to six years. If The Apprentice encounters an error when attempting to delete their account, it may be due to these regulatory constraints. Contact the Multiverse Support Team if you are unsure whether data retention restrictions apply.
Troubleshooting
Error during deletion: If you see an error message related to compliance requirements, review the data retention information above before contacting the Support Team.
Confirmation phrase not accepted: Ensure the phrase is typed exactly as prompted, including correct capitalisation.
Unsure which skills scan link to use: Check the invitation email, which lists the skills scan links that were sent. Contact the Multiverse Support Team if no link is available for the required programme.
Frequently Asked Questions
Questions | Answers |
Question: I am on a DP application and made a mistake. What should I do? | Answer: The Apprentice can withdraw the current DP application without contacting the Multiverse Support Team. Withdrawing removes the current application and cannot be undone. For full steps, see How to Restart Your Application or Switch Skills Scans. |
Question: I attended an open information session and clicked the wrong skills scan link. What should I do? | Answer: If the Apprentice is on a DP application, withdraw the current application using the self-serve flow, then use the correct skills scan link from the invitation email. For full steps, see How to Restart Your Application or Switch Skills Scans. If on a non-DP application, contact the Multiverse Support Team directly. |
Question: Why does clicking the wrong skills scan link require a full account deletion? | Answer: For Diagnose and Prescribe (DP) applications, account deletion is no longer required. The Apprentice can withdraw the application using the self-serve flow and restart with the correct link. For non-DP applications, the Multiverse Support Team will advise on the correct recovery path. |
Question: Will I lose everything if I delete my account? | Answer: Yes. Account deletion is permanent and removes all application progress. The Apprentice should only delete their account if directed to do so by the Multiverse Support Team. For DP applications, self-serve withdrawal is available and keeps the account intact. |
Question: I made a mistake in an earlier section of my application. Can I just edit it instead of deleting my account? | Answer: For DP applications, the Apprentice can use the self-serve withdrawal flow to restart without deleting their account. For non-DP applications where navigation back is not possible, contact the Multiverse Support Team for guidance. |
Question: I want to apply for a different programme. Do I need to delete my account? | Answer: For DP applications, no. The Apprentice can withdraw the current application using the self-serve flow, then use another skills scan link from the invitation email. A new invitation from the employer is only needed if no link was sent for the required programme. For non-DP applications, contact the Multiverse Support Team. |
Question: What happens if I get an error message when I try to delete my account? | Answer: This is likely due to data retention requirements linked to regulatory compliance. Review the Compliance and Data Retention section above, then contact the Support Team if the issue persists. |