How to Restart Your Application or Switch Skills Scans

You can withdraw an in-progress or submitted application yourself, directly from your dashboard. You do not need to contact the Multiverse Support Team. This applies whether you are switching to a different skills scan, restarting your current one, or have been asked to begin again.

Important: Withdrawing removes your current application and cannot be undone. Once you confirm, you must start again from the beginning.

When to Withdraw/Restart Your Application

Withdraw your application in any of these situations:

You have just started or even completed a skills scan and want to apply through a different one instead.
Your employer or the Multiverse team has asked you to restart your application.
You made an error early in your application and want to begin again.

You can only withdraw before you are finalised onto a programme. Once you are finalised, you are on the programme and the withdraw option no longer appears on your dashboard. To leave a programme after that point, contact the Multiverse Support Team.

How to Withdraw Your Application

Follow these steps:

Go to your User Home Dashboard.
Find the Complete your application card.
Select the '...' menu in the top right of that card.
Select Withdraw application.

The Complete your application card on the User Home Dashboard, with the '...' menu open and the red Withdraw application option shown.

5. Read the confirmation message carefully.

6. Select Yes, withdraw application to confirm.

The withdrawal confirmation message warning that the action is permanent, that the application cannot be resumed, and that a new employer invitation is needed to apply again. Buttons read Cancel and Yes, withdraw application.

Note: To stop without withdrawing, select Cancel or close the confirmation message. After you confirm, a message shows that your application is withdrawn. Your Complete your application card no longer appears on your dashboard.

What Happens After You Withdraw

Restarting the Same Skills Scan

If you want to redo the same skills scan, use the same link you were previously sent. Your answers do not carry over. You start from the beginning.

The dashboard after withdrawal, showing an Application withdrawn confirmation and a message telling the learner to reach out to their manager to be invited again.

Switching to a Different Skills Scan

If you were sent more than one skills scan link, for example alongside your info session invitation, use one of your other links to apply through a different programme suite. Check the email you received for your available links.

If you do not have a link for the programme suite you want, contact your employer or manager. They can request a new invitation from Multiverse.

If You Want to Edit a Submitted Skills Scan

Withdrawal removes your application completely, so do not withdraw only to fix a small mistake in a submitted skills scan. The Multiverse Support Team cannot edit individual answers on request. In specific cases, such as an error in your right to work or eligibility details, contact the Multiverse Support Team. They will confirm whether a formal review of your result is possible.

Frequently Asked Questions

Questions	Answers
Question: Can I withdraw my application without contacting Multiverse?	Answer: Yes. You can withdraw an in-progress or submitted application yourself from your User Home Dashboard. Open the Complete your application card, select the '...' menu, then select Withdraw application. You do not need to raise a support ticket.
Question: How do I withdraw my application?	Answer: Go to your User Home Dashboard. On the Complete your application card, select the '...' menu, then select Withdraw application. Read the confirmation message, then select Yes, withdraw application.
Question: Can I get my application back after I withdraw it?	Answer: No. A withdrawn application cannot be retrieved or resumed. You must start again from the beginning.
Question: I completed a skills scan but want to try a different programme suite. What do I do?	Answer: Withdraw your current application, then use one of your other skills scan links to apply through the programme suite you want. Check the email you received for your available links.
Question: How do I restart the same skills scan?	Answer: Withdraw your current application, then use the same skills scan link you were previously sent.
Question: I do not have a link for the programme suite I want. What do I do?	Answer: Contact your employer or manager. They can request a new invitation from Multiverse.
Question: I want to change an answer in my submitted skills scan, not remove it. What do I do?	Answer: The Multiverse Support Team cannot edit individual answers on request. If you believe there was an error affecting your eligibility, for example your right to work details, contact the Multiverse Support Team. They will confirm whether a formal review is possible.