This article explains what to do if you have made a mistake in an earlier section of your Multiverse application, or if you clicked the wrong Skill Scan link during an open information session. Both situations require the same recovery process: deleting your current account and starting a new application.
When Does This Apply?
This article applies in the following situations:
You made a mistake in an earlier section of your application and cannot navigate back to correct it.
Your application was rejected because of a mistake in your application.
You want to reapply for a different programme and need to start fresh.
You attended an open information session and clicked the wrong Skill Scan link.
In all four cases, the recovery process is the same.
Important - Read Before You Begin:
Deleting your account is permanent. All application progress will be lost. This action cannot be undone.
If your goal is to withdraw from a course application rather than restart it, submit an official withdrawal form instead of deleting your account. See the section on Compliance and Data Retention below before proceeding.
Step 1: Delete Your Current Account
Log in to your Multiverse platform account using your credentials.
Navigate to the left menu or the profile menu in the top-right corner.
Select Account or User settings.
Click on Account settings.
Choose the option to Delete account.
Type the required confirmation phrase (for example, DELETE ACCOUNT). This phrase is case-sensitive.
Confirm the deletion by following the on-screen prompts.
Step 2: Start a New Application
Once your account has been deleted, you can create a new one and reapply.
Complete the account deletion process as outlined in Step 1.
Create a new account on the Multiverse platform using your original sign-up link.
Submit a new application with updated or corrected information. If you attended an open information session and clicked the wrong Skill Scan link, use the correct link provided by your Client Value Partner (CVP) when you restart.
Compliance and Data Retention
In some cases, account deletion may be restricted due to compliance requirements.
Data reported to regulators — including proof of identity, funding eligibility evidence, and course evidence — may need to be retained for up to six years. If you encounter an error when attempting to delete your account, it may be due to these regulatory constraints. Contact the Support Team if you are unsure whether data retention restrictions apply to you.
Troubleshooting
Error during deletion: If you see an error message related to compliance requirements, review the data retention information above before contacting the Support Team.
Confirmation phrase not accepted: Ensure the phrase is typed exactly as prompted, including correct capitalisation.
Unsure which Skill Scan link to use: Contact your Client Value Partner (CVP). The CVP will confirm the correct link for your programme before you restart your application.
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: I attended an open information session and I think I clicked the wrong Skill Scan link. What should I do? | Answer: Contact your Client Value Partner (CVP) first. The CVP will confirm whether The Apprentice has gone through the wrong path. If confirmed, The Apprentice must delete their account and restart the application using the correct Skill Scan link. Follow Steps 1 and 2 above. |
Question: Why does clicking the wrong Skill Scan link require a full account deletion? | Answer: On the Diagnose and Prescribe (DP) journey, each Skill Scan link is connected to a single programme goal. If The Apprentice completes the Skill Scan via the wrong link, the application is attached to the wrong goal and cannot be reassigned. Deleting the account and restarting is the only way to correct this. |
Question: Will I lose everything if I delete my account? | Answer: Yes. Account deletion is permanent and removes all application progress. Ensure you have the correct Skill Scan link or application details before restarting. |
Question: I made a mistake in an earlier section of my application. Can I just edit it instead of deleting my account? | Answer: No. If there is no way to navigate back to the relevant section, account deletion is the only option. The same applies if your application was rejected due to a mistake. |
Question: I want to apply for a different programme. Do I need to delete my account? | Answer: Yes. To apply for a different programme, The Apprentice must delete the current account and create a new one using the sign-up link for the intended programme. |
Question: What happens if I get an error message when I try to delete my account? | Answer: This is likely due to data retention requirements linked to regulatory compliance. Review the Compliance and Data Retention section above, then contact the Support Team if the issue persists. |