Multiverse

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What Happens When an Account Is Blocked

After multiple incorrect login attempts, the Apprentice or Apprentice Manager will be unable to attempt another login immediately. The system releases the block automatically after 30 minutes.

Option 1: Wait for the block to lift

Wait 30 minutes, then attempt to log in again. Make sure to enter the correct password. If the password is not known, use Option 2 instead.

Option 2: Reset the password immediately

Go to the login page of the Multiverse platform.

Type the email address linked to the account.

Open the reset email and follow the instructions to set a new password.

1. Go to the login page of the Multiverse platform.
2. Click Forgot your password?
3. Type the email address linked to the account.
4. Click Send reset link.
5. Open the reset email and follow the instructions to set a new password.

For full guidance on password resets and first-time activation, see the article <a href="https://support.multiverse.io/en/articles/92479-i-can-t-log-in-or-reset-my-password">I can't log in or reset my password</a>.

If the password reset email does not appear in the inbox:

If using a work email address, ask the IT team to allow the @multiverse.io domain. Corporate email filters are the most common cause of missing emails.

If the email still does not arrive, contact the Multiverse Support Team via Atlas.

1. Check the junk and spam folders.
2. If using a work email address, ask the IT team to allow the @multiverse.io domain. Corporate email filters are the most common cause of missing emails.
3. If the email still does not arrive, contact the Multiverse Support Team via Atlas.

The Multiverse platform applies a temporary security block after several incorrect password entries in a row. This article explains what happens, how long the block lasts, and how to regain access.

My Account Has Been Blocked After Multiple Failed Login Attempts

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Question	Answer
How long does the account block last?	The block lifts automatically after 30 minutes. To avoid waiting, reset the password using the Forgot your password? option on the login page.
The reset email has not arrived. What should I do?	Check junk and spam folders first. If using a work email, ask the IT team to allow the @multiverse.io domain. If the email still does not arrive, contact Multiverse Support Team.
Is this a technical fault?	No. The block is a standard security measure applied automatically after repeated incorrect login attempts. It is not an error in The Platform.
I am seeing an error message as well as a login block. What should I do?	See Troubleshooting Multiverse Platform Access Issues for guidance on specific error messages.

My Account Has Been Blocked After Multiple Failed Login Attempts

What Happens When an Account Is Blocked

How to Regain Access

Option 1: Wait for the block to lift

Option 2: Reset the password immediately

The Reset Email Has Not Arrived

Frequently Asked Questions