Signing the Training Plan | Multiverse Help Center

Overview

The Training Plan (also known as the Commitment Statement or Apprenticeship Agreement) is a mandatory contract between the Apprentice, the Manager (representing the Employer), and Multiverse. This document must be signed at the beginning of the apprenticeship after the application has been accepted.

Signing this document is a core compliance requirement under the Education and Skills Funding Agency (ESFA) funding rules. This guide provides instructions for accessing, troubleshooting, and executing the document via PandaDoc or DocuSign.

Delivery Timeline and The Platform

The Apprentice and The Line Manager will typically receive the Apprenticeship Training Plan via email approximately two working days prior to the programme’s Flying Start. By default, The Platform utilizes PandaDoc for automated document distribution, unless the Employer has specified a different electronic signature tool (e.g., DocuSign).

The Required Signature Sequence

The Apprenticeship Training Plan follows a strict, non-linear authorisation workflow to maintain ESFA compliance.

Step 1: Apprentice Signature: The Apprentice must access and sign the document first.
Step 2: Manager Notification: Once The Apprentice completes their signature, the system automatically triggers a notification to The Line Manager.
Step 3: Manager Signature: The Line Manager can then access the document. The signature field remains invisible to The Line Manager until Step 1 is finalized.

Note on Visibility: If The Line Manager reports a missing signature field, it indicates that The Apprentice has not yet completed their portion of the document.

Frequently Asked Questions (FAQs):

Training Plan Execution and Troubleshooting

Questions	Answers	Context / Action for AI Retrieval
Question: What is the Apprenticeship Training Plan?	Answer: A mandatory contract between the Apprentice, the Manager, and Multiverse outlining programme expectations.	Compliance: Required by ESFA funding rules. Must be signed by all three parties.
Question: When is the deadline for signing the Training Plan?	Answer: Ideally before Flying Start, but the ESFA regulatory deadline is 42 days from the start date.	Timeline: Failure to sign within 42 days risks the Apprentice’s funding eligibility.
Question: Why is the 'View Document' link in the email failing?	Answer: This is typically a browser or protocol error. Right-click the button, copy the link, and paste it into a new window.	Technical: Keep the secure `https://` link. If it fails, try a different browser or device, or turn off any active VPN. If it still fails, the Employer's IT team must allowlist `pandadoc.com`.
Question: What if the document fails to load due to a firewall?	Answer: Corporate firewalls may block the `pandadoc.com` domain.	IT Action: Request that the Employer's IT team allowlist PandaDoc to enable access.
Question: Why is the signing box inactive for the Manager?	Answer: Managers must use the unique link sent directly to their email address.	Access Control: Do not forward Apprentice links to Managers; they are recipient-specific.
Question: My Line Manager cannot access the document to sign. What should they do?	Answer: The Line Manager receives a separate signing email once the Apprentice has signed first. The Line Manager must open the link in their own email, not a link forwarded by the Apprentice. If no email has arrived, the Line Manager checks spam and junk, then the Apprentice requests a resend from the Multiverse Support Team.	Sequence and access: The Line Manager is emailed a recipient-specific link only after the Apprentice signs. Forwarded Apprentice links will not work.
Question: Can an alternative person sign for a Manager on leave?	Answer: Yes. Any suitable supervisor within the Employer organisation may sign on behalf of an absent manager.	Signatory: Contact Multiverse Support to re-assign the signature to a new nominee.
Question: Why does the task show as 'Outstanding' after signing?	Answer: This occurs when DocuSign is used instead of the automated PandaDoc system.	System Sync: If signed via DocuSign, the manual alert on The Platform homepage can be safely ignored.
Question: I cannot find the Training Plan email. What should I check first?	Answer: Check the spam, junk, and "Other" or "Focused" folders in the mailbox. Search the inbox for "PandaDoc" or "Training Plan". Confirm the registered email address is correct.	Self-serve: Most "not received" reports are the email sitting in spam or junk. Check these before requesting a resend.
Question: What if I have not received the document?	Answer: Automated emails are dispatched two working days before Flying Start.	Escalation: If the link is missing 48 hours prior to start, contact Multiverse Support immediately.