Overview
This article is for those who have observed Multiverse platform pages not loading or working as expected.
Multiverse platforms aim to meet strict security requirements. This sometimes means that users who are using old browsers or unapproved browser extensions can experience issues.
Troubleshooting Platform Issues
If you are experiencing strange behaviour or pages not loading as expected, please follow these steps:
Check your browser is not one of the following:
Chrome, version < 25
Safari, version < 7
Firefox, version < 23
Opera, version < 15
Internet Explorer, all versions
Safari on iOS, version < 7
Opera Mini, all versions
Opera Mobile, all version except 80
Android browser, version < 4.4
If you are using a compatible browser, refresh it by logging off, clearing your cache, and logging back in. A simple google search will explain how to clear cache for your specific browser.
Check you have not downloaded any browser extensions that have not been approved by your IT department. A simple google search will explain how to check your browser extensions for your specific browser.
Check that your IT department's firewalls are not blocking the Multiverse platform page. If you are not sure, our Support Team will be able to provide you with a tool to check whether there are blocks in place.
Need further support? Don't fret, our Support Team are on hand to help. You can log a ticket with them by using the chat widget on the bottom right of this page.