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What is the Support Hub for?
What is the Support Hub for?

What can the Support Hub and Support Team help with?

Updated over a week ago

Overview

The Support Hub is located here at https://support.multiverse.io/en/. You can browse articles to get answers to common queries or use the widget on the bottom right-hand side of the page for more specific support.

If the bot can’t resolve your issue, don’t worry. Click ‘Get more help’ or 'Connect to an agent', choose the category that best describes your issue, follow the prompts and your issue will be logged with our dedicated support team who assist you as soon as possible.

How to locate our chat widget:

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How does this differ from what I should use Multiverse Atlas for or reach out to my coach about?

Support

Purpose

Examples

Support Hub and Support Team

Support with user-related issues and adjacent offerings such as community events and functional skills.

  • I can’t access this module

  • How do I sign up for a community event?

  • How do I meet the functional skills requirements?

  • I have not received the invites for my end-point assessment booking.

Multiverse Atlas

Located on your learning platform

Multiverse Atlas is an AI assistant developed by Multiverse to support you with learning and professional development throughout your apprenticeship.
NB: The scope of support provided by Multiverse Atlas will likely expand in the near future.

  • What is a SWOT analysis used for?

  • How can I improve my coding skills?

  • How can I apply requirements engineering to a digital transformation?

Coach

Act as the point of contact for apprenticeship progress and engagement.

  • I want to provide feedback about the course.

  • I want to discuss some personal circumstances that are affecting my progress.

  • What will we be covering in our next group coaching session?

  • I can’t make a session/deadline.

  • What do I need to do to be successful on programme?

  • There has been a change of circumstances with my employment - can I continue the apprenticeship?

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