Overview
The Support Hub is located here at https://support.multiverse.io/en/. You can browse articles to get answers to common queries or use the widget on the bottom right-hand side of the page for more specific support.
If the bot can’t resolve your issue, don’t worry. Click ‘Get more help’ or 'Connect to an agent', choose the category that best describes your issue, follow the prompts and your issue will be logged with our dedicated support team who assist you as soon as possible.
How to locate our chat widget:
How does this differ from what I should use Multiverse Atlas for or reach out to my coach about?
Support | Purpose | Examples |
Support Hub and Support Team | Support with user-related issues and adjacent offerings such as community events and functional skills. |
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Multiverse Atlas Located on your learning platform | Multiverse Atlas is an AI assistant developed by Multiverse to support you with learning and professional development throughout your apprenticeship. |
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Coach | Act as the point of contact for apprenticeship progress and engagement. |
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