Overview
The Multiverse Profile is crucial for evaluation during interviews and plays a vital role in securing employment. This guide provides insights into common errors or barriers you may encounter during profile completion and offers actionable steps to overcome them.
Address Not Recognized
Facing issues with the address section or being directed to the wrong sign-up link?
Make sure you're signing up in the correct region.
For UK: UK Sign-Up
For US: US Sign-Up
If the system rejects your postal code, you might need to:
Delete your account.
Restart the sign-up process under the right region.
Technical Glitches
Encountering technical glitches? Here are some steps to try:
Verify your internet connection.
Clear your browser cache and cookies.
Restart your device.
Update your web browser (Chrome is recommended).
Temporarily disable any browser extensions.
Issues Applying for Roles
Profile is not approved:
Progress Tracker: Check the progress tracker on your profile to ensure all sections are complete.
Quality Check: Use the Candidate Profile Polishing Checklist to:
Enhance your profile content.
Showcase relevant skills.
Complete your profile video.
Meet all qualification standards.
If everything is in order and you have not heard back regarding profile approval within 5 business days, please contact support via the widget in the bottom right-hand corner.
Profile is locked or showing an old profile:
If you were previously a Multiverse apprentice (for example, you completed an apprenticeship, or you withdrew/were made redundant and did not complete your apprenticeship) and your profile is locked or showing your old profile:
Get in touch with your previous coach, and ask them to provide for an internal recommendation to unlock your profile. The recommendation should include:
How you performed previously.
Your apprenticeship completion status.
Reasons for any withdrawal, termination, or redundancy.
If your coach is unavailable, use the support widget at the bottom right-hand corner to contact our support team.
Need further support? Our Support Team can be contacted via the chat widget in the bottom right-hand corner of this screen.