Overview
This article provides detailed instructions on how to reset your password for various Multiverse platforms like Applied, My Multiverse, or the Platform. It serves as a guide for users who need to regain access to their accounts after forgetting their passwords.
How to Reset Your Password
Step-by-Step Password Reset Process
Navigate to the Login Page: Visit the login page of the platform you need access to and click on 'I forgot my password'.
Provide Your Email Address: Enter the email address associated with your account in the provided field and click ‘Send reset link’.
Check Your Email: Open your email inbox to find an email with the password reset instructions. Follow the on-screen steps detailed in the email to reset your password. If you do not see the email in your inbox, please check your junk/spam folder as it may have been filtered there.
Important Password Requirements
When creating a new password, please ensure it meets the following criteria to be accepted:
Minimum Length: The password must be at least 10 characters long.
Complexity: Avoid commonly used passwords (e.g., '123456789'). If your password is too common, you will receive a notification that it is too weak.
Security: If our systems detect that your new password has been used previously on another site that experienced a data breach, you will be prompted to choose a different password.
Frequently Asked Questions
Why haven't I received my password reset link?
If you haven't received the password reset email, follow these steps:
Check Email Folders: Inspect your junk and spam inboxes, as emails from new senders can sometimes be filtered there.
Check Corporate Email Blocks: If you're using a company email, your company’s email system may have blocked our emails. In this situation, contact your IT team for further assistance.
Need further support? If after checking your spam folders you have not received a password reset email, or if you are experiencing other issues logging in, our dedicated Support Team will be happy to assist. You can get in touch with the Support Team by starting a conversation via the chat widget in the bottom right-hand corner of this page.