Overview
This article provides detailed instructions on how to reset your password for various Multiverse platforms like Applied, My Multiverse, or the Platform. It serves as a guide for users who need to regain access to their accounts after forgetting their passwords.
How to Reset Your Password
Step-by-Step Password Reset Process
Navigate to the Login Page: Visit the login page of the platform you need access to and click on 'reset password'.
Provide Your Email Address: Enter the email address associated with your account in the provided field and click ‘Send reset link’.
Check Your Email: Open your email inbox to find an email with the password reset instructions. Follow the on-screen steps detailed in the email to reset your password. If you do not see the email in your inbox, please check your junk/spam folder as it may have been filtered there.
Important Password Requirements
When creating a new password, please ensure it meets the following criteria to be accepted:
Minimum Length: The password must be at least 10 characters long.
Complexity: Avoid commonly used passwords (e.g., '123456789'). If your password is too common, you will receive a notification that it is too weak.
Security: If our systems detect that your new password has been used previously on another site that experienced a data breach, you will be prompted to choose a different password.
Frequently Asked Questions
Why haven't I received my password reset link?
If you haven't received the password reset email, follow these steps:
Check Email Folders: Inspect your junk and spam inboxes, as emails from new senders can sometimes be filtered there.
Check Corporate Email Blocks: If you're using a company email, your email system may have blocked our emails. In this situation, contact your IT team for further assistance.