This guide will walk you through the simple steps to reset your password on any of our Multiverse platforms. We're here to help you get back into your account quickly and easily!
Here's How to Reset Your Password
Head to the Login Page: First, go to the login page of the Multiverse platform you want to access. Look for a link that says something like "Forgot your password?" or "Reset password" and click on it.
Enter Your Email: Now, type in the email address that you use to log in to your account. Then, click the "Send reset link" button.
Check Your Inbox: Keep an eye on your email inbox! You should receive an email from us with instructions on how to reset your password. Just follow the steps in that email, and you'll be good to go.
A Few Tips for Creating a Strong Password:
When you're choosing your new password, here are a few things to keep in mind to keep your account secure:
Make it Long: Your password should be at least 10 characters long. The longer, the better!
Be Creative: Try to avoid using common passwords like "123456789" or your birthday. We'll let you know if your password is too easy to guess.
Unique and Safe: For your safety, we might ask you to choose a different password if our systems detect that your new password has been used before on a website that's had a security breach. It's all part of keeping your account protected.
Frequently Asked Questions
I haven’t received the password reset link
If you're having trouble finding the reset email, here are a couple of things you can try:
Check All Your Folders: Please take a moment to look in your junk mail and spam folders. Sometimes, emails from new senders can get filtered there.
Company Email Issues: If you're using a work email address, it's possible that your company's email system is blocking our emails. If that's the case, your IT department can help you check that the ‘@multiverse.io’ domain is not blocked.