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Receiving Wellbeing Support and Reporting Concerns
Receiving Wellbeing Support and Reporting Concerns

How to contact the Safeguarding/Safety team if you’re concerned about your wellbeing, or the wellbeing of another apprentice

Updated over a week ago


This article provides essential guidance on how to navigate emergencies and challenges during your apprenticeship. It is specifically designed for apprentices utilizing services offered by Multiverse, detailing steps to take when you need immediate help, and where to find ongoing support for various personal issues. The overarching goal is to ensure you have access to necessary resources that aid in your wellbeing and success in the apprenticeship program.

Emergency Contacts and Immediate Help

Getting Help in the UK

If you're facing an urgent crisis in the UK:

  • Dial 999 for emergency services if it's a matter of immediate danger or a severe health crisis.

  • Contact the Samaritans at 116 123 for emotional support during distressing times.

  • Access Mind's Crisis Services: Visit their website for comprehensive resources on handling crises: Mind’s Getting Help in a Crisis.

Getting Help in the USA

For apprentices in the USA dealing with an emergency:

  • Dial 911 for urgent assistance in life-threatening situations.

  • Call or Text 988: Reach the Suicide & Crisis Lifeline to speak with trained counselors who can provide support and guidance.

  • Visit for online chat options.

  • Explore Mental Health America’s Crisis Resources: Detailed support materials are available at Mental Health America’s Crisis Resources.

Support During Your Apprenticeship

Finding Support Within Multiverse

Experiencing challenges during your apprenticeship is not uncommon. Whether these challenges are personal or professional, about physical health or mental wellbeing:

  • Visit the Support Space on the Community Hub: Here, you'll find a range of resources tailored to assist with various challenges.

  • Talk to Your Coach: We encourage you to talk to your coach, who can help devise strategies or adjustments that support your needs. They can also guide you towards additional support like wellbeing calls with the Apprentice Support Team or counselling services.

External Support Resources

If you find yourself in need of further assistance:

  • Mind Talking Therapies: Discover various types of talking therapies available at Types of Talking Therapy.

  • Side by Side: Join a supportive online community that can offer peer support at Side by Side by Mind.

  • Mind Everyday Living Tips: Get practical advice to help cope with day-to-day challenges like managing money and work at Mind Everyday Living.

Safeguarding and Safety Concerns

For any safeguarding or safety concerns during your apprenticeship:

  • Safeguarding or Safety concerns in the UK: Email [email protected] or call +44 (0) 7484 091148.

  • Safeguarding or Safety concerns in the US: Email [email protected] or call +1 (332) 282-5360.

The designated contacts are there to ensure your safety and wellbeing are prioritized, offering direct access to necessary support.

Frequently Asked Questions

What should I do if I face an emergency?

  • In the UK, call 999, or for emotional crises contact the Samaritans at 116 123. In the USA, call 911, or for mental health support text or call 988.

Where can I find support for challenges during my apprenticeship?

  • Utilize the Support Space on the Community Hub, and don’t hesitate to speak to your coach for tailored advice and potential referrals to other support services.

Who do I contact if I have a safeguarding concern about another apprentice?

Just so you know, the safeguarding team is only able to support wellbeing and safeguarding-related queries or issues. For non-safeguarding-related help, check out the other articles in our Help Centre, or use the chat widget to contact our Support Team.

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