This article is for any Apprentice whose application appears stuck, or who has applied and heard nothing. It explains what is normal after you apply, the most common reasons an application pauses, and the next step for each one.
Is it normal to hear nothing after you apply?
A quiet period after you apply is often normal. Your application moves through several review stages. The status shown on The Platform is the source of truth. Check it there rather than waiting for an email.
Can you access The Platform before you are enrolled?
Yes. You can sign in to The Platform while your application is still pending. This is expected and does not mean anything is wrong. Seeing a home screen or a profile does not mean you are enrolled. Official enrolment happens only after your Training Plan is signed.
How to check what your application is waiting on
Open your application status on The Platform. The status names the stage your application has reached. Match that stage to the table below to find your next step.
Common reasons an application pauses
The table below lists the most common reasons an application stops moving, and the action that restarts it.
Reason your application has paused | What this means | Your next step |
Awaiting your manager's approval | After you complete your Skill Scan, your Apprentice Manager receives a request to approve your place. The application cannot proceed until the approval is given. | First, check whether your Apprentice Manager has received the approval request, including their junk folder. The request sometimes fails to reach them. If they did not receive it, contact the Multiverse Support Team and ask for the approval request to be resent. |
Awaiting your Training Plan | Your Training Plan must be signed before the application can progress. The signing is sequential. You sign first, and only then does your manager receive their signing link. | Sign your Training Plan as soon as it arrives, by email or on The Platform. Your manager cannot sign until you have signed. If you have signed and your manager has not received their link, contact the Multiverse Support Team. |
Status shows "Awaiting Approval" | Your application is under review. Review covers more than eligibility. It can include employer approval, cohort numbers, role fit, or a manager questionnaire that is not yet complete. In some cases the review leads to a decision about your suitability for the programme. | Wait for contact from the Multiverse team. The team may reach out for further information. If the outcome affects your eligibility, the team will explain why and discuss your options. If you are asked for anything, respond promptly so the review is not delayed. |
Technical or platform issue | You cannot sign in, cannot see your status, or a page will not load. | Follow the steps in the platform access troubleshooting article (see below). If you still cannot sign in, contact the Multiverse Support Team through the support chat on the Multiverse Support Hub. The Support Hub is public, so you can reach it without signing in. |
If you are still stuck
If none of the reasons above matches, or you have completed your next step and nothing has changed, contact the Multiverse Support Team through the Multiverse Support Hub.
Go to the Multiverse Support Hub and open the support chat. You do not need to sign in.
State that your application is not progressing.
Provide your full name and the programme you applied for.
The support chat will try to answer your question first. If it cannot, it passes your query to the support team, who will check your application and tell you what it is waiting on.
Frequently asked questions
Questions | Answers |
Question: I can log into Multiverse and see a home screen. Does that mean I am enrolled? | Answer: No. Seeing the home screen means your application is under review. Official enrolment happens only after your Training Plan is signed. Check your application status on The Platform to see your real stage. |
Question: It has been a while and I have heard nothing. Is something wrong? | Answer: A quiet period after you apply is often normal. Check your application status on The Platform first.
If the status has not changed, contact the Multiverse Support Team. |
Question: My status says "Awaiting Approval". What does that mean? | Answer: Your application is under review. Review can involve employer approval, cohort numbers, role fit, or an outstanding manager questionnaire. In some cases it leads to a decision about your suitability. The Multiverse team may contact you for more information or to discuss your options, so respond promptly if they do. |
Question: My manager says they did not receive an approval request. What do I do? | Answer: The approval request sometimes fails to reach the manager. Ask your Apprentice Manager to check their inbox and junk folder. If they still cannot find it, contact the Multiverse Support Team and ask for the request to be resent. |
Question: Who do I contact if my application is stuck? | Answer: Contact the Multiverse Support Team through the support chat on the Multiverse Support Hub. You do not need to sign in. Provide your full name and the programme you applied for so the team can find your application. |