If you are trying to access Multiverse for the first time and are waiting for an email that has not arrived, this article explains what to look for and what to do next.
The two types of email Multiverse sends
When your account is first set up, Multiverse sends one of two emails. You will normally receive one or the other, not both.
Invitation email
You receive an invitation email if your employer, your Coach, or the Multiverse team has set up your account for you. This includes prospective candidates invited to complete a Skills Scan, and new Apprentices being onboarded onto a programme.
The invitation email contains a link that takes you straight into the platform. Clicking that link confirms your email address. You will not receive a separate verification email, because the invitation has already verified you.
Verification email
You receive a verification email only if you have signed up for a Multiverse account yourself at app.multiverse.io/register. The verification email confirms the email address you entered during sign-up.
Which email should you be looking for?
Ask yourself: did Multiverse, my employer, or my Coach set up my account for me?
Yes — look for an invitation email. The sender is Multiverse. Check your inbox, your spam folder, and any quarantine folder your company email system uses.
No, I signed up myself — look for a verification email.
If you have been told to expect a verification email but your account was set up by someone else, you are looking for the wrong email. The invitation email is what you need.
What to do if you still cannot find your email
Check your spam, junk, and quarantine folders.
Search your inbox for
multiverse.ioto catch anything filtered into another folder.Confirm with your employer or your point of contact at Multiverse which email address your account was set up against. Emails sometimes go to a personal address rather than a work address, or vice versa.
Ask the colleague or contact who set up your account to resend the invitation. They can do this from the platform.
If you have completed all of these steps and the email still has not arrived, contact the Multiverse Support Team using the chatbot at support.multiverse.io.
Tell them:
The email address your account should be linked to.
Who set up your account (your employer, your Coach, or you).
Which email you are expecting (invitation or verification).
This information helps the support team find your account quickly and check whether the email was sent.
What if the email is being blocked by the employer's IT system?
If multiple colleagues at the same employer are not receiving Multiverse emails, or if the IT team has flagged Multiverse messages as suspicious, the issue is likely an email security block rather than a missing email. For full guidance, including a request to forward to the IT team, see Didn't receive your Multiverse welcome email? Here's how to fix it.
Frequently Asked Questions (FAQs)
Questions | Answers |
Question: I received an invitation email, clicked the link, and was then asked to verify my email. Should I expect a verification email? | Answer: No. In the standard flow, clicking the invitation link confirms the email address on the account, and no further verification email is sent. If you are stuck on a verification screen after clicking an invitation link, contact the Multiverse support team and describe exactly what you see on screen. A screen recording is the fastest way for the team to resolve this. |
Question: Some of my colleagues received the email and I did not. Is this a bug? | Answer: Not necessarily. Multiverse only sends a verification email to users who sign up themselves. If your colleagues signed up at |
Question: My company blocks external emails. Could that be the problem? | Answer: Yes, this is a common cause. See Didn't receive your Multiverse welcome email? Here's how to fix it for full guidance, including a request to forward to the employer's IT team. |
Question: I signed up at | Answer: The self sign-up page is only available when you are logged out of the platform. If you are already logged in to a Multiverse account in your browser, log out first, then visit the page. |