Multiverse Skill Scan & Enrolment FAQ | Multiverse Help Center

Category	Question	Answer
Skill Scan Overview	Question: What is the Multiverse Skill Scan and what happens after The Apprentice submits their answers?	Answer: The Skill Scan is a quick assessment designed to match The Apprentice with the correct Applied Learning programme. After The Apprentice clicks the link in their email and submits responses, The Platform analyses current skills and career goals. Once finished, The Platform provides tailored programme recommendations so The Apprentice can select the best fit and officially enrol.
Skill Scan Overview	Question: Can The Apprentice change the order or phrasing of the Skill Scan questions?	Answer: No. The order of the Skill Scan questions is fixed to ensure a consistent experience. However, The Platform uses branching logic to automatically skip specific questions if a topic is not relevant to The Apprentice. Multiverse cannot change the phrasing of questions outside of specified testing windows.
Account Access	Question: How does The Apprentice create an account using an email address instead of a Google account?	Answer: The Apprentice does not need a pre-existing password or a Google account. To create an account, The Apprentice should click the unique Skill Scan invite link sent to their email. The Platform will recognise that The Apprentice does not have an account and will prompt them to set up credentials for the first time.
Troubleshooting	Question: What must The Apprentice do if The Platform returns an "Internal Server Error" or runs slowly?	Answer: The Apprentice should refresh the browser or open the link in an Incognito/Private window. If high traffic persists, The Apprentice should wait 15 to 30 minutes before trying the link again.
Troubleshooting	Question: What should The Apprentice do if the Skill Scan link redirects to the account page or does not display?	Answer: This usually happens when an existing profile is causing a conflict. The Apprentice must contact the Multiverse Support Team to request an account reset (also known as a Soft Delete), which will clear the landing path and allow the Skill Scan link to fire correctly.
Navigation	Question: How does The Apprentice return to the Programme Recommendations page before submitting an application?	Answer: The Apprentice can return to the Programme Recommendations by clicking the original Skill Scan link. As long as the application hasn't been submitted, the link returns The Apprentice to their previous progress.
Navigation	Question: How can The Apprentice get a replacement Skill Scan invitation link?	Answer: If the Skill Scan link is lost or broken, The Apprentice must contact the Multiverse Support Team to request a new, unique link.
Modifying Answers	Question: Can The Apprentice change Skill Scan answers after submission?	Answer: Yes. The Apprentice must contact the Multiverse Support Team with the specific programme they wish to apply for. The Multiverse Support Team will then initiate a process to make that programme available and allow The Apprentice to update responses.
Modifying Answers	Question: Can The Apprentice reset the Skill Scan and start over?	Answer: The Skill Scan is a one-time assessment, but if significant errors were made, the Multiverse Support Team can perform an account reset (also known as a Soft Delete). Note: An account reset will completely delete all current progress for The Apprentice.
Modifying Eligibility	Question: How does The Apprentice apply for a programme that was not recommended?	Answer: The Apprentice must contact the Multiverse Support Team to initiate the Overturn Process. Once responses are updated, The Platform will automatically re-run the scoring and present new programme recommendations for which The Apprentice is eligible.
Special Circumstances	Question: Are shift workers eligible to apply for a Multiverse programme?	Answer: Yes. Shift workers are eligible but must follow a specialised pathway to ensure proper alignment. The Apprentice should contact the Multiverse Support Team to transition their application into this pathway instead of using a standard link.
Special Circumstances	Question: What are the next steps if The Apprentice fails the Skill Scan?	Answer: The Multiverse Support Team is able to overturn a failure (e.g., if The Apprentice underestimated time availability for Applied Learning). The Apprentice must contact the Multiverse Support Team directly to request an update to their responses.
Programme Selection	Question: Why am I only seeing a few programme options instead of everything Multiverse offers?	Answer: To make your choice easier and more relevant, The Platform only shows programs that your employer has specifically selected to solve their current business challenges. This ensures that the skills The Apprentice learns will be immediately supported and valued by your manager and your company.
Programme Selection	Question: How long will it take me to complete the Multiverse application?	Answer: We have streamlined our application to respect your schedule. On average, it takes The Apprentice between 20 and 23 minutes to complete the Skill Scan. This is 70% faster than our traditional application process because it assesses your fit for multiple programs at once
Understanding My Results	Question: Why might I be told I am "not a fit" for a specific programme?	Answer: The Platform uses logic to ensure you don't spend time on a programme that won't benefit you. For example, if The Apprentice is already an expert in a topic, or if the current role won't allow you to practice the new skills for at least six hours a week, The Platform will filter out that programme to protect your learning experience and ensure compliance with funding rules.
Understanding My Results	Question: What does it mean when I select a "Preferred Programme"?	Answer: By selecting a preferred programme The Apprentice is confirming they are excited about the programme and can commit to the Off-the-Job (OTJ) learning requirements (typically 6 hours per week). This preference tells your employer which path you are most passionate about pursuing.
Understanding My Results	Question: If I am a "Strong Fit" and I choose a programme, am I officially enrolled?	Answer: Not quite yet. After you submit your preference, your employer and the Multiverse Account Team review the final list of applicants. While your preference is the primary factor, your employer makes the final decision on cohort placement. You will receive an official enrolment confirmation and your Training Plan once this review is complete.
Understanding My Results	Question: I can see a Role Fit Score - what does this actually mean for my application?	Answer: The Platform calculates a Role Fit Score (categorised as Strong, Good, Partial, or Limited) to show how well The Apprentice’s current job matches a specific programme. This score ensures that The Apprentice will have enough opportunities to practice their new skills at work. If a score isn't what was expected, The Apprentice can find a detailed breakdown in the Compatibility Rationale section on the recommendations page.
Understanding My Results	Question: Can I still apply for a programme if my score is only a "Partial Fit"?	Answer: Yes. The Apprentice is still eligible to apply for Partial Fit programmes. To move forward, The Apprentice must review the Actionable Insights provided by The Platform. These insights act as a roadmap, highlighting the specific areas The Apprentice needs to focus on to successfully complete their Applied Learning journey.
Advanced Support and Special Pathways	Question: What is the Overturn Process and when should it be used?	Answer: The Overturn Process is a formal request handled by the Multiverse Support Team to modify Skill Scan responses after they have been submitted. The Apprentice should request this process if they made a significant error in their initial assessment (e.g., underestimating time availability or misrepresenting current skill levels) that prevented a relevant programme recommendation.
Advanced Support and Special Pathways	Question: What is the "FIN Process" for shift workers?	Answer: The FIN Process (Financial Inclusion Network) is a specialised application pathway for The Apprentice if they work non-standard hours or rotating shifts. This process ensures that the Applied Learning delivery and funding compliance are correctly aligned with the unique schedule of The Apprentice.
Advanced Support and Special Pathways	Question: Can a Limited Fit score be manually changed by the support team?	Answer: No. Multiverse prioritises transparency over manual overrides. Role Fit scores are calculated based on the data provided by The Apprentice. If the score is accurate but "Limited," The Apprentice should focus on the Actionable Insights provided rather than requesting a manual score adjustment.
Degree Apprenticeships	Question: Why am I being asked to answer written questions as part of my Skill Scan?	Answer: Some programmes — specifically degree apprenticeships — require a short written response as part of the application. These free-text questions help our fulfilment team assess your readiness and suitability for a programme that leads to a formal academic award. You will be given guidance on how much to write (typically between 50 and 150 words per answer). There is no right or wrong answer — just respond honestly based on your current experience and goals. It is okay to write 'I do not have experience in this'.
Degree Apprenticeships	Question: How long should my written answers be?	Answer: Each free-text question has a 150-word limit. We recommend aiming for between 50 and 150 words per answer. Quality matters more than length — clear, specific answers are more useful than longer, general ones.
Degree Apprenticeships	Question: What happens after I submit a written application for a degree apprenticeship?	Answer: Unlike standard programme applications, degree apprenticeship applications go through a manual review by a specialist team before a decision is made. This means your application will not be confirmed immediately. You can expect to hear back by the 15th June 2026.
Degree Apprenticeships	Question: Will my place on a degree apprenticeship be confirmed straight away?	Answer: No. Degree apprenticeships require a manual review by our specialist fulfilment team before your place is confirmed. This is different from standard apprenticeship programmes, where confirmation is typically faster and more automated. Please do not take any action with your employer regarding your start date until you have received official confirmation from Multiverse.
Degree Apprenticeships	Question: Who reviews my written application, and what are they looking for?	Answer: The application is reviewed by a Subject Matter Expert (SME). They are looking at whether your current role, skills, and goals align with the academic requirements of the degree apprenticeship. This is not a pass/fail test — it is a suitability assessment to make sure the programme is the right fit for The Apprentice and that they will be well-supported throughout.
Degree Apprenticeships	Question: Can I edit my written answers after I have submitted them?	Answer: As a general rule, if you feel you made a significant error in your responses, please contact the Multiverse Support Team as soon as possible before your application review has begun.
Changes & Technical Fixes	Question: I’ve already picked a programme, but I’ve changed my mind. How do I switch?	Answer: If The Apprentice has already submitted their preference but wants to choose a different pathway, they should contact the Multiverse Account Team. The Account Team will review the request and, if approved, will update the Company Goal Page to reflect the new programme choice.
Changes & Technical Fixes	Question: Support mentioned a "Soft Delete" for my account—what is that?	Answer: A Soft Delete is a technical reset performed by the Multiverse Support Team to fix account errors. It is typically used when an old or "stale" profile is stopping the Skill Scan link from loading correctly. While it does mean The Apprentice will need to restart their application from the beginning, it ensures a clean registration on The Platform without any data conflicts.
Changes & Technical Fixes	Question: I made a mistake on my Right to Work details; should I just delete my account and start over?	Answer: No, The Apprentice should not delete their account to fix data errors. Doing so can cause issues with future applications. Instead, The Apprentice should contact the Multiverse Support Team, who can update specific details—like a Right to Work share code—using the Overturn Process.
Programme Availability	Question: Why can't I see a programme I was expecting to appear in my recommendations?	Answer: There are a few reasons a programme may not appear in your Skill Scan recommendations. First, your employer selects which programmes are available for their cohort — not every Multiverse programme is offered by every employer. Second, some programmes are not currently available through the DP (Diagnose, Prescribe) application journey. Third, the Skill Scan's programme recommendation logic may have filtered out a programme because your current role or availability does not meet the minimum requirements. If you believe a specific programme should be available to you, please contact the Multiverse Support Team or speak to your employer's apprenticeship contact.
Programme Availability	Question: I have been told a specific programme is available but I cannot see it. What should I do?	Answer: If your employer or a Multiverse Account Executive has told you that a specific programme is available for your cohort but it is not appearing in your recommendations, please contact the Multiverse Support Team. Include the name of the programme and the name of your employer so the team can investigate. In some cases, a programme may need to be manually added to your employer's goal configuration before it will appear.