Category | Question | Answer |
Skill Scan Overview | Question: What is the Multiverse Skill Scan and what happens after The Apprentice submits their answers? | Answer: The Skill Scan is a quick assessment designed to match The Apprentice with the correct Applied Learning programme. After The Apprentice clicks the link in their email and submits responses, The Platform analyses current skills and career goals. Once finished, The Platform provides tailored programme recommendations so The Apprentice can select the best fit and officially enrol. |
Skill Scan Overview | Question: Can The Apprentice change the order or phrasing of the Skill Scan questions? | Answer: No. The order of the Skill Scan questions is fixed to ensure a consistent experience. However, The Platform uses branching logic to automatically skip specific questions if a topic is not relevant to The Apprentice. Multiverse cannot change the phrasing of questions outside of specified testing windows. |
Account Access | Question: How does The Apprentice create an account using an email address instead of a Google account? | Answer: The Apprentice does not need a pre-existing password or a Google account. To create an account, The Apprentice should click the unique Skill Scan invite link sent to their email. The Platform will recognise that The Apprentice does not have an account and will prompt them to set up credentials for the first time. |
Troubleshooting | Question: What must The Apprentice do if The Platform returns an "Internal Server Error" or runs slowly? | Answer: The Apprentice should refresh the browser or open the link in an Incognito/Private window. If high traffic persists, The Apprentice should wait 15 to 30 minutes before trying the link again. |
Troubleshooting | Question: What should The Apprentice do if the Skill Scan link redirects to the account page or does not display? | Answer: This usually happens when an existing profile is causing a conflict. The Apprentice must contact the Multiverse Support Team to request an account reset (also known as a Soft Delete), which will clear the landing path and allow the Skill Scan link to fire correctly. |
Navigation | Question: How does The Apprentice return to the Programme Recommendations page before submitting an application? | Answer: The Apprentice can return to the Programme Recommendations by clicking the original Skill Scan link. As long as the application hasn't been submitted, the link returns The Apprentice to their previous progress. |
Navigation | Question: How can The Apprentice get a replacement Skill Scan invitation link? | Answer: If the Skill Scan link is lost or broken, The Apprentice must contact the Multiverse Support Team to request a new, unique link. |
Modifying Answers | Question: Can The Apprentice change Skill Scan answers after submission? | Answer: Yes. The Apprentice must contact the Multiverse Support Team with the specific programme they wish to apply for. The Multiverse Support Team will then initiate a process to make that programme available and allow The Apprentice to update responses. |
Modifying Answers | Question: Can The Apprentice reset the Skill Scan and start over? | Answer: The Skill Scan is a one-time assessment, but if significant errors were made, the Multiverse Support Team can perform an account reset (also known as a Soft Delete). Note: An account reset will completely delete all current progress for The Apprentice. |
Modifying Eligibility | Question: How does The Apprentice apply for a programme that was not recommended? | Answer: The Apprentice must contact the Multiverse Support Team to initiate the Overturn Process. Once responses are updated, The Platform will automatically re-run the scoring and present new programme recommendations for which The Apprentice is eligible. |
Special Circumstances | Question: Are shift workers eligible to apply for a Multiverse programme? | Answer: Yes. Shift workers are eligible but must follow a specialised pathway to ensure proper alignment. The Apprentice should contact the Multiverse Support Team to transition their application into this pathway instead of using a standard link. |
Special Circumstances | Question: What are the next steps if The Apprentice fails the Skill Scan? | Answer: The Multiverse Support Team is able to overturn a failure (e.g., if The Apprentice underestimated time availability for Applied Learning). The Apprentice must contact the Multiverse Support Team directly to request an update to their responses. |
Programme Selection | Question: Why am I only seeing a few programme options instead of everything Multiverse offers? | Answer: To make your choice easier and more relevant, The Platform only shows programs that your employer has specifically selected to solve their current business challenges. This ensures that the skills The Apprentice learns will be immediately supported and valued by your manager and your company. |
Programme Selection | Question: How long will it take me to complete the Multiverse application? | Answer: We have streamlined our application to respect your schedule. On average, it takes The Apprentice between 20 and 23 minutes to complete the Skill Scan. This is 70% faster than our traditional application process because it assesses your fit for multiple programs at once |
Understanding My Results | Question: Why might I be told I am "not a fit" for a specific programme? | Answer: The Platform uses logic to ensure you don't spend time on a programme that won't benefit you. For example, if The Apprentice is already an expert in a topic, or if the current role won't allow you to practice the new skills for at least six hours a week, The Platform will filter out that programme to protect your learning experience and ensure compliance with funding rules. |
Understanding My Results | Question: What does it mean when I select a "Preferred Programme"? | Answer: By selecting a preferred programme The Apprentice is confirming they are excited about the programme and can commit to the Off-the-Job (OTJ) learning requirements (typically 6 hours per week). This preference tells your employer which path you are most passionate about pursuing. |
Understanding My Results | Question: If I am a "Strong Fit" and I choose a programme, am I officially enrolled? | Answer: Not quite yet. After you submit your preference, your employer and the Multiverse Account Team review the final list of applicants. While your preference is the primary factor, your employer makes the final decision on cohort placement. You will receive an official enrolment confirmation and your Training Plan once this review is complete. |
Understanding My Results | Question: I can see a Role Fit Score - what does this actually mean for my application? | Answer: The Platform calculates a Role Fit Score (categorised as Strong, Good, Partial, or Limited) to show how well The Apprentice’s current job matches a specific programme. This score ensures that The Apprentice will have enough opportunities to practice their new skills at work. If a score isn't what was expected, The Apprentice can find a detailed breakdown in the Compatibility Rationale section on the recommendations page. |
Understanding My Results | Question: Can I still apply for a programme if my score is only a "Partial Fit"? | Answer: Yes. The Apprentice is still eligible to apply for Partial Fit programmes. To move forward, The Apprentice must review the Actionable Insights provided by The Platform. These insights act as a roadmap, highlighting the specific areas The Apprentice needs to focus on to successfully complete their Applied Learning journey. |
Advanced Support and Special Pathways | Question: What is the Overturn Process and when should it be used? | Answer: The Overturn Process is a formal request handled by the Multiverse Support Team to modify Skill Scan responses after they have been submitted. The Apprentice should request this process if they made a significant error in their initial assessment (e.g., underestimating time availability or misrepresenting current skill levels) that prevented a relevant programme recommendation. |
Advanced Support and Special Pathways | Question: What is the "FIN Process" for shift workers? | Answer: The FIN Process (Financial Inclusion Network) is a specialised application pathway for The Apprentice if they work non-standard hours or rotating shifts. This process ensures that the Applied Learning delivery and funding compliance are correctly aligned with the unique schedule of The Apprentice. |
Advanced Support and Special Pathways | Question: Can a Limited Fit score be manually changed by the support team? | Answer: No. Multiverse prioritises transparency over manual overrides. Role Fit scores are calculated based on the data provided by The Apprentice. If the score is accurate but "Limited," The Apprentice should focus on the Actionable Insights provided rather than requesting a manual score adjustment. |
Changes & Technical Fixes | Question: I’ve already picked a programme, but I’ve changed my mind. How do I switch? | Answer: If The Apprentice has already submitted their preference but wants to choose a different pathway, they should contact the Multiverse Account Team. The Account Team will review the request and, if approved, will update the Company Goal Page to reflect the new programme choice. |
Changes & Technical Fixes | Question: Support mentioned a "Soft Delete" for my account—what is that? | Answer: A Soft Delete is a technical reset performed by the Multiverse Support Team to fix account errors. It is typically used when an old or "stale" profile is stopping the Skill Scan link from loading correctly. While it does mean The Apprentice will need to restart their application from the beginning, it ensures a clean registration on The Platform without any data conflicts. |
Changes & Technical Fixes | Question: I made a mistake on my Right to Work details; should I just delete my account and start over? | Answer: No, The Apprentice should not delete their account to fix data errors. Doing so can cause issues with future applications. Instead, The Apprentice should contact the Multiverse Support Team, who can update specific details—like a Right to Work share code—using the Overturn Process. |