Category | Question | Answer |
Skill Scan Overview | Question: What is the Multiverse Skill Scan and what happens after The Apprentice submits their answers? | Answer: The Skill Scan is a quick assessment designed to match The Apprentice with the correct Applied Learning programme. After The Apprentice clicks the link in their email and submits responses, The Platform analyses current skills and career goals. Once finished, The Platform provides tailored programme recommendations so The Apprentice can select the best fit and officially enrol. |
Skill Scan Overview | Question: Can The Apprentice change the order or phrasing of the Skill Scan questions? | Answer: No. The order of the Skill Scan questions is fixed to ensure a consistent experience. However, The Platform uses branching logic to automatically skip specific questions if a topic is not relevant to The Apprentice. Multiverse cannot change the phrasing of questions outside of specified testing windows. |
Account Access | Question: How does The Apprentice create an account using an email address instead of a Google account? | Answer: The Apprentice does not need a pre-existing password or a Google account. To create an account, The Apprentice should click the unique Skill Scan invite link sent to their email. The Platform will recognise that The Apprentice does not have an account and will prompt them to set up credentials for the first time. |
Troubleshooting | Question: What should The Apprentice do if the Skill Scan link redirects to the account page instead of the assessment? | Answer: If the link redirects to the account page, an existing profile is preventing the new link from firing. The Apprentice must contact the Support team to request an account reset, which will fix the landing path and allow the Skill Scan link to function correctly. |
Troubleshooting | Question: What must The Apprentice do if The Platform returns an "Internal Server Error" or runs slowly? | Answer: The Apprentice should refresh the browser or open the link in an Incognito/Private window. If high traffic persists, The Apprentice should wait 15 to 30 minutes before trying the link again. |
Troubleshooting | Question: Why is the Skill Scan not displaying after The Apprentice creates an account? | Answer: An existing profile is likely causing a conflict. The Apprentice must contact the Support team to reset the account so the Skill Scan link fires correctly. |
Navigation | Question: How does The Apprentice return to the Programme Recommendations page before submitting an application? | Answer: The Apprentice can return to the Programme Recommendations by clicking the original Skill Scan link. As long as the application hasn't been submitted, the link returns The Apprentice to their previous progress. |
Navigation | Question: How can The Apprentice get a replacement Skill Scan invitation link? | Answer: If the Skill Scan link is lost or broken, The Apprentice must contact the Support team to request a new, unique link. |
Modifying Answers | Question: Can The Apprentice change Skill Scan answers after submission? | Answer: Yes. The Apprentice must contact the Support team with the specific programme they wish to apply for. The Support team will then initiate a process to make that programme available and allow The Apprentice to update responses. |
Modifying Answers | Question: Can The Apprentice reset the Skill Scan and start over? | Answer: The Skill Scan is a one-time assessment, but if significant errors were made, the Support team can perform an account reset. Note: An account reset will completely delete all current progress for The Apprentice. |
Eligibility | Question: Why was a preferred programme not recommended to The Apprentice? | Answer: The Platform recommends programmes based specifically on Skill Scan responses. If a preferred programme does not appear, the current score of The Apprentice does not yet meet eligibility criteria regarding skill levels, time commitments, or career goals. |
Eligibility | Question: How does The Apprentice apply for a programme that was not recommended? | Answer: The Apprentice must contact the Support team to modify their responses. Once updated, The Platform will automatically re-run the scoring and present new programme recommendations for which The Apprentice is eligible. |
Data Correction | Question: How can The Apprentice update an incorrect Right to Work share code? | Answer: The Apprentice should not delete their account. Instead, The Apprentice must contact the Support team, who will assist in editing the specific Right to Work response. |
Special Circumstances | Question: Are shift workers eligible to apply for a Multiverse programme? | Answer: Yes. Shift workers are eligible but must follow a specialised pathway to ensure proper alignment. The Apprentice should contact the Support team to transition their application into this pathway instead of using a standard link. |
Special Circumstances | Question: What are the next steps if The Apprentice fails the Skill Scan? | Answer: The Support team is able to overturn a failure (e.g., if The Apprentice underestimated time availability for Applied Learning). The Apprentice must contact the Support team directly to request an update to their responses. |