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Question: What is the Multiverse Skill Scan and what happens after the Apprentice submits their answers?

Answer: The Skill Scan is a short assessment that matches the Apprentice with the right Applied Learning programme. After clicking the link in the invitation email and submitting responses, The Platform analyses current skills and career goals. It then provides tailored programme recommendations so the Apprentice can select the best fit and officially enrol.

Question: How does the Apprentice create an account using an email address instead of a Google account?

Answer: The Apprentice does not need a pre-existing password or a Google account. They should click the unique Skill Scan invite link sent to their email. The Platform will recognise that no account exists and will prompt the Apprentice to set up credentials for the first time.

Question: How long does the Skill Scan take to complete?

Answer: On average, the Skill Scan takes between 20 and 23 minutes to complete. This is 70% faster than the traditional application process because it assesses fit for multiple programmes at the same time.

Question: Can the Apprentice change the order or phrasing of the Skill Scan questions?

Answer: No. The order of questions is fixed to ensure a consistent experience. The Platform uses branching logic to skip questions that are not relevant to the Apprentice. Multiverse cannot change question phrasing outside of specified testing windows.

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Question: What should the Apprentice do if The Platform returns an "Internal Server Error" or runs slowly?

Answer: The Apprentice should refresh the browser or open the link in an Incognito/Private window. If the issue persists, wait 15 to 30 minutes before trying the link again.

Question: What should the Apprentice do if the Skill Scan link redirects to the account homepage instead of the assessment?

Answer: This usually happens when an existing application is blocking the new Skill Scan link. The Apprentice may need to withdraw the current application before starting a new one.

Question: How can the Apprentice get a replacement Skill Scan invitation link?

Answer: If the Skill Scan link is lost or not working, the Apprentice must contact the Multiverse Support Team to request a new unique link.

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Question: How does the Apprentice return to the Programme Recommendations page before submitting an application?

Answer: The Apprentice can return to Programme Recommendations by clicking the original Skill Scan link. As long as the application has not been submitted, the link returns the Apprentice to their previous progress.

Question: Why is the Apprentice only seeing a few programme options instead of everything Multiverse offers?

Answer: The Platform only shows programmes that the employer has selected for their current cohort. This ensures the skills learned will be immediately supported by the Apprentice Manager and the company. Not every Multiverse programme is available through every employer.

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Question: Can the Apprentice change Skill Scan answers after submission?

Answer: Yes. The Apprentice must contact the Multiverse Support Team with the name of the programme they want to apply for. The Support Team will initiate a process to make that programme available and allow the Apprentice to update their responses.

Question: Can the Apprentice reset the Skill Scan and start over?

Answer: Yes, if instructed by an employer or the Multiverse team.

Question: How does the Apprentice withdraw an application to start a new Skill Scan?

Answer: The Apprentice can withdraw their application directly from the User Home Dashboard.

Question: The Apprentice has already picked a programme but wants to switch. How do they change their selection?

Answer: The Apprentice should contact the Multiverse account team. The account team will review the request and, if approved, will update the Company Goal Page to reflect the new programme choice.

Question: The Apprentice made a mistake on Right to Work details. Should they delete their account and start over?

Answer: No. Deleting an account can cause issues with future applications. The Apprentice should contact the Multiverse Support Team, who can update specific details — such as a Right to Work share code — using the Overturn Process.

Question: Support mentioned a "Soft Delete" for the account. What is that?

Answer: A Soft Delete is a technical reset the Multiverse Support Team performs to fix certain account errors, such as an old profile stopping a Skill Scan link from loading.

For most applications this is now unnecessary — The Apprentice can self-serve via the withdrawal flow.

For full steps, see How to Withdraw Your Application Yourself. The Multiverse Support Team still handles resets for application types and errors the withdrawal flow does not cover.

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Question: Why can't The Apprentice see a programme they were expecting to appear?

Answer: There are three common reasons.

First, the employer selects which programmes are available — not every Multiverse programme is offered by every employer.

Second, some programmes are not currently available through the DP (Diagnose, Prescribe) application journey.

Third, the Skill Scan recommendation logic may have filtered out a programme because the current role or availability does not meet the minimum requirements.

If the Apprentice believes a specific programme should be available, they should contact the Multiverse Support Team or speak to their employer's apprenticeship contact.

Question: The Apprentice has been told a specific programme is available but cannot see it. What should they do?

Answer: The Apprentice should contact the Multiverse Support Team and include the name of the programme and the name of their employer. In some cases, a programme must be manually added to the employer's goal configuration before it will appear.

Question: How does the Apprentice apply for a programme that was not recommended?

Answer: The Apprentice must contact the Multiverse Support Team to initiate the Overturn Process. Once responses are updated, The Platform will automatically re-run scoring and present new programme recommendations for which the Apprentice is eligible.

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Question: Why is the Apprentice being asked to answer written questions as part of the Skill Scan?

Answer: Some programmes — specifically degree apprenticeships — require a short written response as part of the application. These questions help the fulfilment team assess readiness and suitability for a programme that leads to a formal academic award.

Guidance on how much to write is provided (typically between 50 and 150 words per answer). There is no right or wrong answer — The Apprentice should respond honestly based on current experience and goals.

Question: How long should the written answers be?

Answer: Each free-text question has a 150-word limit. Aim for between 50 and 150 words per answer. Clear, specific answers are more useful than longer, general ones.

Question: Who reviews the written application, and what are they looking for?

Answer: A Subject Matter Expert (SME) reviews the application. They assess whether the current role, skills, and goals align with the academic requirements of the degree apprenticeship. This is a suitability assessment, not a pass/fail test.

Question: Will the Apprentice's place on a degree apprenticeship be confirmed straight away?

Answer: No. Degree apprenticeships require a manual review by the specialist fulfilment team before a place is confirmed. This is different from standard programmes, where confirmation is typically faster and more automated. The Apprentice must not take any action with their employer regarding a start date until official confirmation is received from Multiverse.

Question: What happens after the Apprentice submits a written application for a degree apprenticeship?

Answer: The application goes through manual review by a specialist team before a decision is made. Confirmation will not arrive immediately. The account team will confirm the expected timeline for the specific cohort.

Question: Can the Apprentice edit written answers after submission?

Answer: If the Apprentice believes they made a significant error, they should contact the Multiverse Support Team as soon as possible, before the application review has begun.

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Question: Are shift workers eligible to apply for a Multiverse programme?

Answer: Yes. Shift workers are eligible but must follow a specialised pathway to ensure proper alignment. The Apprentice should contact the Multiverse Support Team to transition their application into this pathway instead of using a standard link.

Question: What is the FIN Process for shift workers?

Answer: The FIN (Further Info Needed) process is a specialised application pathway for apprentices who work non-standard hours or rotating shifts. It ensures that Applied Learning delivery and funding compliance are correctly aligned with the unique schedule of the Apprentice.

Question: What is the Overturn Process and when should it be used?

Answer: The Overturn Process is a formal request handled by the Multiverse Support Team to modify Skill Scan responses after submission. The Apprentice should request this process if they made a significant error in their initial assessment — for example, underestimating time availability or misrepresenting current skill levels — that prevented a relevant programme recommendation.

Question: What are the next steps if the Apprentice fails the Skill Scan?

Answer: The Multiverse Support Team can overturn a failure in certain circumstances — for example, if the Apprentice underestimated time availability for Applied Learning. The Apprentice must contact the Multiverse Support Team directly to request an update to their responses.

Question: Can a Limited Fit score be manually changed by the support team?

Answer: No. Multiverse prioritises transparency over manual overrides. Role Fit scores are calculated based on the data provided by the Apprentice. If the score is accurate but shows as Limited, the Apprentice should focus on the Actionable Insights provided rather than requesting a manual score adjustment.