At Multiverse, we are committed to delivering high-quality services to learners, clients, and all stakeholders. We take all complaints seriously and aim to handle them in a fair, transparent, and timely manner.
This policy outlines the process for submitting and resolving complaints across all teams.
We're Here to Help: Submitting a Complaint
We are sorry to hear you've had a problem, and we want to make it right. The quickest way to log a complaint is through our support team.
Open the Chat: Find and click on the chatbot icon located in the bottom right-hand corner.
Find the Right Path: In the chat, please select the options that are most relevant to your situation.
Explain Your Issue: When you reach the free-text box, please state clearly that you would like to make a complaint.
Get Guided Assistance: The chat will then provide instructions to ensure your complaint is submitted directly to our dedicated support team for a full review.
We value your feedback and will provide an initial response within 24 hours.