Sometimes things don't work quite right, and you might find that Multiverse pages aren't loading or acting as expected. This can occasionally happen because our platforms have strong security in place, which means older browsers or unapproved browser add-ons might not be compatible.
Don't worry, here are a few simple steps you can try to get things running smoothly again:
1. Make Sure Your Browser is Up-to-Date:
Think of your web browser as the engine that runs Multiverse. Older engines can sometimes struggle with newer roads! We recommend using the latest versions of these browsers:
Safari: Version 7 or newer
Firefox: Version 23 or newer
Opera: Version 15 or newer (except for Opera Mobile versions older than 80)
Chrome: (Generally stays up-to-date automatically, but it's good to double-check!)
Safari on iOS: Version 7 or newer
Android Browser: Version 4.4 or newer
If your browser is listed above as potentially outdated, please update it to the newest version available. This often solves many common issues.
2. Give Your Browser a Refresh:
Sometimes a simple refresh can resolve temporary glitches:
Log out of the Multiverse platform.
Clear your browser's cache. Not sure how? Just do a quick search online for "[your browser name] clear cache" and you'll find easy instructions.
Log back into the platform.
3. Check Your Browser Add-ons (Extensions):
Think of browser add-ons as extra tools you've added to your browser. While many are helpful, some might interfere with how Multiverse works.
Look at the list of add-ons or extensions you have installed. A quick online search for "[your browser name] view extensions" will show you how.
Try disabling or removing any extensions that your IT team hasn't approved.
4. Network Check:
Occasionally, your company's network settings or firewalls might unintentionally block access to Multiverse.
Check with your IT department to make sure Multiverse website addresses (URLs) are on their "allowed" list.
You can use https://check.multiverse.io/ to investigate any connection issues.
We hope these steps help! If you're still experiencing issues after trying these, please don't hesitate to reach out to our Support Team for further assistance.