PandaDoc is a cloud-based document management tool. It allows the Apprentice, the Employer and the Multiverse Coach to sign required documentation and contractual agreements. PandaDoc is E-SIGN, EUTA, HIPAA and GDPR compliant and SOC 2 certified. More information about PandaDoc security is available here.
Multiverse uses PandaDoc to send Training Plans and Apprenticeship Agreements. All parties must sign these documents as part of the Multiverse partnership. These documents are required under ESFA funding rules. All parties must complete them within 42 days of the apprenticeship start date.
When do Apprentices need access to PandaDoc?
The Apprentice and the Apprentice Manager must be able to access and use PandaDoc two working days before their Flying Start. This ensures all documentation is complete within the 42-day window.
How to make sure recipients receive documents
Recipients should mark the following email addresses as safe senders. This helps make sure PandaDoc emails reach the inbox and are not blocked.
If emails are still blocked, the recipient's IT team should allow the following domains and addresses:
app.pandadoc.com
The IT team should also allow emails from the following IP addresses:
23.253.182.200
69.72.33.165
69.72.39.174
104.130.122.209
143.55.224.80
146.20.113.82
159.135.230.111
161.38.192.55
161.38.192.179
198.61.254.237
198.244.56.242
198.244.56.248
198.244.57.11
204.220.181.107
204.220.187.80
How to make sure recipients can view and sign documents
To view and sign documents in the PandaDoc web app, the recipient should add the following third-party domains to their list of trusted websites:
pandadoc-static.com
hubspot.com
segment.io
uploadcare.com
ucare.com
app.pandadoc.com
api.pandadoc.com
store.pandadoc.com
billing.pandadoc.com
s3.amazonaws.com
cloudfront.net
uploadcare.pandadoc.com
ucareupload.pandadoc.com
ucaresocial.pandadoc.com
What to do when documents do not arrive
If the Apprentice or the Apprentice Manager has not received a PandaDoc email, work through the following steps.
Check the spam or junk folder. PandaDoc emails are sometimes filtered there on first delivery.
Mark the PandaDoc addresses above as safe senders, then ask the sender to resend.
Confirm the email address held by Multiverse is correct. A single wrong character stops delivery.
Ask the IT team to allow the PandaDoc domains and IP addresses listed above.
Contact Multiverse Support if the document still does not arrive. Support can resend the document or arrange an alternative.
Note: Some Employers sign the Training Plan through DocuSign rather than PandaDoc. In those cases, the PandaDoc steps above do not apply.
What data does PandaDoc hold?
Organisation name
Apprentice name
Apprentice date of birth
Training schedule
Training provider policies
Agreements to confirm eligibility for ESFA funding
End Point Assessment organisation details