Overview
Discover the various types of support available to you within the Multiverse platform. Whether you're looking for general guidance, technical assistance, learning support, or expert advice, there's a resource to help you succeed.
Get General Guidance from a Multiverse Guide
A Multiverse Guide can assist you with:
Navigating the Multiverse platform.
Questions about learning pathways or group coaching sessions.
Setting and achieving your learning goals, including advice if you’re facing challenges.
Providing feedback on your progress.
You can chat with a Multiverse Guide directly through your platform once logged in.
Get Product Support from Our Support Team
If you encounter any issues, our Support Team is here to help:
Troubles with logging in
Issues with receiving invites
Difficulty accessing learning modules
Reporting bugs or glitches
You can reach out to the Support Team directly through the chatbot on the bottom right-hand corner of this page. Choose 'US Subscription' then 'Learner' and complete the flow to reach the team.
Get Learning Support from Atlas, Your AI Assistant
Atlas, your AI assistant, provides comprehensive learning and professional development support.
Atlas can:
Help you understand your learning content
Explain and break down technical concepts including debugging code
Provide advice on applying what you’re learning to your role
Offer tips and guidance for your career growth and role-specific goals
Click the “Ask Atlas” button located in the top right corner of your Multiverse homepage.
Get Expert Guidance on Learning Units from Instructors
Learning Forums
Interact directly with an instructor through Learning Forums, which are automatically generated when you enrol in a unit:
Use the forum to ask questions and engage with your instructor
Receive personalized guidance and insights
Group Coaching
Unlock Group Coaching sessions led by an instructor after completing at least 50% of a learning unit:
Focus on a specific topic or skill set
Join a small group of learners for an interactive and engaging learning experience